Pennells Garden Centre @ Cleethorpes Reviews Summary

Customer Service

Pros:

• "Very pleasant assistants, helpful and knowledgeable."
• "Staff who are always friendly and also very knowledgeable."
• "The staff are always there to help. You need to know anything to do with gardening, from weeds to perennials they will advise you the best way, always trust worthy they know there stuff"
• "Fantastic staff."
• "Staff are very friendly and helpful, any problems quickly resolved without issue."
• "The staff where very polite and helpful."
• "Everyone working there was happy and helpful."

Cons:

• "Staff were rushed off their feet and to be fair they were nice."
• "VERY RUDE. Don't allow even small well behaved dogs even on lead or in shopping basket."
• "OMG the staff are so rude."
• "Very poor service, well staffed and few customers."
• "Found one of the staff quite rude after we asked if you stocked a certain plant."
• "Staff more interested talking about what they are doing for Xmas day than taking care of customers."
• "Rude staff shouted 'no dogs' half way across the store at me."

Accessibility

Pros:

• "I visited with two people in wheelchairs and navigating some of the aisles was difficult and in some cases impossible."
• "Easy parking and there is always someone available to help."
• "Very easy to get round in the wheelchair surprised at the reasonable prices on plants event managed to get a card and gift for friend and stopped for a drink and piece of cake 😊"
• "Lots of parking."
• "Good variety of garden and decorative items, very clean inside and plenty of parking."
• "Plenty of free parking."
• "Plenty of parking here at pennels."

Cons:

• "The whole place was very cluttered and packed with stuff very difficult to get the wheelchair round."
• "Being in a disability Scooter it was awkward getting around due to many sales items filling the floor space."
• "Parking can be a problem sometimes."
• "Car parking ridiculous far to small for the size of pennells, people queing to pay so the exit was blocked could not get out had to go through emergency exit"
• "Only problem was, being in a disability Scooter it was awkward getting around due to many sales items filling the floor space."
• "Finding a way around the premises on foot was horrendous, frustrating and dangerous."
• "The worst layout ever. A maze to get the trolly through."

Price and Value

Pros:

• "Always impressed by the investment Pennells makes into itself as it looks improved every visit."
• "The goods are always high quality."
• "Prices are affordable and easy to navigate shop with a large outdoor area with a wide range of flowers, trees and garden accessories."
• "All very reasonably priced."
• "Pricing was reasonable, for the most part, you'll generally get what you pay for, quality."
• "Prices are very reasonable."
• "They do great food at fair prices in the restaurant."

Cons:

• "It is really expensive and can definitely be purchased a lot cheaper elsewhere."
• "Seems a tad more expensive though."
• "Prices are high for everything."
• "Lunch was average overpriced for uncooked veg weak runny gravy and poor customer service."
• "The prices are quite high, which is usually the case with garden centres."
• "Food in the restaurant was good but expensive even for a garden centre."
• "It's pretty expensive."

Facilities and Environment

Pros:

• "Whole place very clean and helpful staff."
• "Restaurant very good with generous helpings of home cooked food."
• "Classic garden centre. Plants, gardening items, cards, toys, books and pet related things."
• "It's a delightful place, even if you don't buy anything, if you just wanted to get out for some fresh air and a walk around all the plants etc.... it is a lovely, friendly place to go."
• "A lovely garden centre with so many lovely gifts and a very nice, popular cafe."
• "Very safe and clean."
• "The atmosphere is also nice, calming and peaceful."

Cons:

• "Seems to have lost it's identity as a nursery/plant/garden centre."
• "Everything feels very crammed in and prices are on the high side."
• "A very good selection of plants and the usual garden centre stuff but everything feels very crammed in."
• "The whole place was very cluttered and packed with stuff very difficult to get the wheelchair round."
• "A reasonably nice garden centre, although on today's visit, mid afternoon, there were a lot of cardboard boxes, seemingly everywhere which made the place look cluttered."
• "Nearly all the compost for sale contain peat!! Wake up Pennells and recognise the the need to conserve our environment."
• "The worst layout ever. A maze to get the trolly through."

Product Quality and Selection

Pros:

• "The goods are always high quality."
• "Absolutely an Aladdin's cave! Apart from the wonderful array of 'cared for' plants there is a fine selection of cards and interesting things to contemplate."
• "Fantastic Garden Centre with an amazing selection of species.. also unbeatable at Christmas time for its unique festive stock."
• "Always love visiting to see their Christmas displays, which showcase a variety of themes, with decorations divided into each theme."
• "A good garden centre, wide variety of plants for sale."
• "Quality plants. And staff that know what they are taking about."
• "Great garden centre with a wide range of products for all occasions."

Cons:

• "Seems to have lost it's identity as a nursery/plant/garden centre."
• "This is the worst garden centre in Lincolnshire. All plants dead."
• "Prices are a little on the high side for plants and other products in the store."
• "To expensive on outside plants and as usual in expensive Garden Centres a lot that need watering."
• "Went to see Christmas displays. Thought stock was overpriced. Quite repetitive items for sale."
• "Horrible fish fingers for child."
• "The indoor area is packed with Festive items laid out in colours."

Food and Restaurant Experience

Pros:

• "Restaurant very good with generous helpings of home cooked food."
• "Food from the cafe was great and all of the staff I encountered on the day were really friendly."
• "The hot food looked homemade and flavoursome."
• "Food delicious, I had cheese omelette, you could tell it was cooked to order."
• "We also ate a roast dinner in the restaurant and have to say was one of the best I've eaten."
• "Very tasty too and good value for money."
• "The cafe serves excellent food......from full meals to snacks."

Cons:

• "Enjoyed cream tea restaurant staff were very helpful not as happy with the garden staff was served by sandra who was off had with us"
• "One of the worst breakfasts slow service and wouldn’t accommodate for my needs."
• "Lunch was average overpriced for uncooked veg weak runny gravy and poor customer service."
• "Restaurant could do with someone organising the serving of customers- very disorganised and slow."
• "The cafe is pleasant but the service was appallingly slow."
• "Turkey was very tough and dry mashed potatoes were sandy quite obviously made up from a packet roast potatoes were again obviously frozen...and overcooked."
• "Food in the restaurant was good but expensive even for a garden centre."