Currys Reviews Summary

Customer Service

Pros:

• "Just wanted to say that Elliot was really helpful today. I came in to buy a laptop and had excellent customer service from start to finish!"
• "The sales assistant Sameet was incredibly helpful and arranged with the help of another staff member to carry it to a taxi and help me through the sale."
• "They have all the latest gadgets on display and a huge army of staff ready to help."
• "One of the best customer service I've ever experienced, Loxy who was helping me out today was absolutely amazing."
• "The staff was so customer-friendly and they answered to every query i had."
• "Staff went well above what would be customarily expected of customer care."
• "I love this store, there is always a member of staff available to help, they are really knowledgeable and helpful."

Cons:

• "Went into the store with a fairly large gift card ready to buy. Thought the sales staff would at least say hello. Nope."
• "Assistants didn't know anything about my problem."
• "Very poor customer service, Rashid the manager in particular was a rude and bad mannered individual."
• "Was served by '45 Dan' over the weekend and what a miserable person he was."
• "Salesman was just interested in making a sale and stopped being helpful when he didn't think he'd get a quick sale."
• "Staff were completely clueless about the stock available in store."
• "The customer service here is poor."

Product Availability and Quality

Pros:

• "If you exactly know what you want to buy it's a good place to go for shopping."
• "The only reason I didn't buy from an online company was because I needed the product right away and couldn't wait for delivery."
• "Nice for a smaller shop, of course it doesn't have the range of a big Currys but that's to be expected from a much smaller store."
• "Good size store considering it is inside the shopping centre with good selection of items including stock clearance area, better than the one inside Trafford Centre."
• "An ideal store for people looking for home appliances and electronics, as well as computers and phones as well as cameras and all accessories for the above-mentioned articles."
• "Has quite a lot of stock for a small store mostly small devices like phones, tablets, laptops and accessories."
• "They have managed to stock a wide range of products though for a small space."

Cons:

• "Don't buy products from currys, buy it from original store, poor service, waste of money."
• "I bought a surface go 3 from here and they promised 11 hours screen on time. In actual fact the product only last 4.5 hours during actual usage."
• "One of the poorer Currys PC World stores as it's just too small to have a decent selection of anything it sells."
• "Very bad experience with the delivery team."
• "The item I wanted that was on display wasn't available and staff unhelpful in trying to find another."
• "Pretty poor for a place that claims to be a world of PC's, they had eight monitors in stock."
• "Absolutely terrible store, more than half of the laptops that were on display were not only out of stock, but completely unavailable alltogether."

Staff Knowledge and Helpfulness

Pros:

• "Curry’s are very lucky to have such a brilliant young man working for them!! Keep it up RAHAN !!"
• "I went in for advice about a camera and the sales person Elliott was very good."
• "The shop assistant knew his job. Exceptional dedication to solve my question and good advice about product substitute and places to find bargain for similar products at good quality in the same company."
• "Brilliant professional advice, quick efficient service, easy going staff who explain the specs of the products in an easy to understand way which assists greatly in decision making."
• "The sales assistant was very patient with 'the older generation' and really listened to what my mum wanted to do on her laptop."
• "I love this store the best staff are helpful and snd help with product information and really good customer service here."
• "Great knowledge & customer service. No pressure selling."

Cons:

• "Bought my laptop from here but staff don't give you a second to breathe, always trying to sell you something else which you don't want otherwise you would've asked for it."
• "We wanted to return a faulty item but as we purchased online we weren't able to return to the store even though we called the customer service team and they said we could do that."
• "Good choice of goods but the staff don't appear to be very knowledgeable about there products."
• "Overpriced with staff that doesn't seem to understand this."
• "Staff are proper lazy and don't know anything."
• "Mostly same garbage like other curry shops. Braking the law by not accepting returns, extremely lazy staff."
• "The staff I spoke with today had a poor lack of knowledge when asking about new laptops, the manager was rude, could not spell and kept talking and interrupting his colleagues."