Currys Reviews Summary

Customer Service

Pros:

• "Served by Will. He was so polite and helpful."
• "The young man that helped us called Layton was extremely helpful and polite."
• "Staff were very polite and very helpful when I purchased a new phone they went above and beyond to help me."
• "Alastair was exceptional today. He immediately offered help when he saw me."
• "Went in to buy a tele that I've been looking at for a while. Was able to immediately find a sales assistant and he helped carry the TV to the car afterwards."
• "Really excellent. Ethan (salesperson) actually listened to what I needed, advised me well and I'm the happy new owner of a laptop."
• "I was very delighted that a young guy Name Samuel help me with purchasing my new ipad. He was very polite and patient with me as im not to good with technology he explained everything I wanted to know and nothing was to much trouble Thank you Samuel hope they Appreciate you thank you Samuel 👍❤"

Cons:

• "Elliot was super rude."
• "Went to find a new TV and nobody around to help us with the TV we chose so we waited and waited and kept getting funny looks."
• "Terrible service I would avoid this place and stick to online shopping."
• "A terrible experience; this continues the tradition of bad experiences at Curry's."
• "Woeful service, greeted by a guy with his head in a device. Didn't even look up while asking me what I wanted."
• "Awful service received today by two sales assistants."
• "Very poor customer service!! waited at tills, waiting at tills, waited at tills, member staff came served another customer and then just walked off!!"

Product Availability and Pricing

Pros:

• "The range of display items is very handy and the staff are on hand and keen to offer assistance as required."
• "Quality of goods are brilliant instant help with any queries."
• "No stock available in store but free delivery arranged for Sunday."
• "Quality of purchase we are super pleased with exactly what we wanted and expected."
• "A really good selection of electric goods from kettles and toasters to washing machines, freezers and computers."
• "Lots of display models to try out and happy to ring round other stores to try and help me out."
• "Great experience, friendly helpful staff, who made the whole process really straightforward."

Cons:

• "Went into our local Currys on saturday to buy a microwave but the store was very busy so we came back a few days later. The microwave we looked at on saturday which was not on any promotion had gone up in price by £20!"
• "Ordered a Hoover in store that was in the black friday Sale, 4 weeks later heard nothing."
• "The past two times I've shopped here in the spur of the moment I've then checked the Curry's website and both products were £5 cheaper online."
• "Meh..nearly every time I shop here there are never enough staff...and then they don't have it in stock even though their online service says they have it."
• "Had faulty microwave still under warranty was told by currys blackpole I could return it to the store, when I got there was told it was under samsung warranty so I must contact samsung, wasted journey, next time I buy something I'll ask if the store or the manufacturer warranty the product"
• "We came in looking for laptops, unfortunately none of the laptops on show fit our spec requirements."
• "Wanted to purchase a vacuum cleaner for my elderly auntie...there were none in stock."

Store Experience

Pros:

• "Cannot fault the service and excellent value too."
• "Excellent service, staff took time to listen to exactly what I was looking for."
• "Worcester Black pole currys, great customer service."
• "The measures they have in place for a contactless collection are amazing!"
• "We were extremely looked after this evening Wednesday 7th August by a young man called Charles in Worcester blackpole store he made everything so easy his manner could not have been nicer and nothing was too much trouble thanku Charles we will be back👍"
• "Wonderful experience popping in today, friendly welcome at the door."
• "Excellent service from the door to walking out with my product including my questions answered."

Cons:

• "If I could have put a 0 stars I really would have!"
• "Previously a great place to shop but is now just a glorified showplace."
• "Unbelievably busy and only 3 members of staff on shop floor, couldn't believe it."
• "This Blackpole store is horrendous, rude, lazy individuals who work there."
• "Appalling Customer Service. Shop elsewhere."
• "Little to no stock to actually buy, so what is the point of the shop?"
• "The store was unbearably hot too."