Currys Reviews Summary

Customer Service

Pros:

• "The staff and so friendly and helpful and will do everything they can to make sure they help you and get the answers that you want."
• "Joseph on Friday, 15th December 2023, he was kind, polite and helpful and understanding."
• "Very helpful customer service. Went in with an issue with my kindle and a guy called Andy from KnowHow helped me to sort my issue out."
• "10/10 service from Imran, talked through all the options with me and answered all my questions."
• "This guy is an asset to your store."
• "We have been assisted from a lovely staff member called Adele. She was very polite and nice."
• "A lovely staff member named Callum was extremely helpful and took his time to advise about the different laptops."

Cons:

• "Probably the worst customer service I’ve ever dealt with."
• "Awful experience."
• "Considering they told us not to head to store until order was ready to collect, when we got to store we told them we had come collect but we're left waiting at the doorway for twenty minutes."
• "Shocking customer service. Ordered a present for our young grandson 2 weeks before Christmas, assured it would be ready in 3 to 5 days, we'd get email when ready for pick up."
• "Absolutely disgusting customer service from the manager of all people."
• "Staff very aggressive and felt belittled I would never use curry’s again very upset and disappointed."
• "Their customer service is disgraceful."

Product Availability and Stock

Pros:

• "Good selection of electrical goods staff seem pretty knowledgeable about what they are selling."
• "Good selection of appliances on show."
• "Great shop for anyone with a passion for electronic and technology."
• "Huge store. Thousands of display items including large electronic application."
• "Large stock, good selection, click and collect works well with their website."
• "The items we were looking for were cheaper here than in other places."
• "Excellent range of products, well presented with knowledgeable sales attendants."

Cons:

• "Fair price, stock handy, but no sales person to assist with questions."
• "Rarely have display items in stock - in fact most items are now not available to take away from store."
• "Missing some of the most popular laptops currently being sold so you can't test the ones you need to."
• "Good range of stock but the particular item we wanted was only available as a display model."
• "Their website does not reflect their actual stock levels, as I understand their display stock shows as normal stock which from previous experience of retail is stupid, it should be written off as display stock."
• "Useless !! I ordered and reserved an item today online... only to be told it wasn't in stock."
• "This place is a joke, been to two different stores for an item that is out of stock but still being displayed everywhere as though its available."

Staff Knowledge and Helpfulness

Pros:

• "I was served by assistant 39 Imran, he helped me to choose the TV and was very knowledgeable about the features of different TVs."
• "Imran knew all the technical info of every vacuum cleaner in I the showroom & was able to demonstrate their various differences."
• "I spoke with Daniel in the TV department of this store... His great customer service skills weren't about hard selling a type of TV, but providing all the information so I as the customer could make the right decision for my needs."
• "A staff member called Kaleek I think (tall brown kid, with a beard). He was very helpful and very kind and sorted me out with some nice headphones."
• "Visited curry’s on the snipe retail park Ashton-under-Lyne, and was extremely happy, the customer service I received from (Jamie) was excellent, very helpful, quick efficient and friendly, got what I wanted the same day, would definitely recommend."
• "I visited to look at gaming monitors. The staff member who I talked to was very knowledgeable and helpful."
• "Excellent service from the staff here."

Cons:

• "Staff that were in the store talking between their selves. When i did find some one to help he spoke to me then walked off no advice or guidance."
• "Staff product knowledge non-existent. If they don't know something I'd prefer they just say rather than try and bluff a sale."
• "Inexperienced staff! Treat you like a criminal by not letting you read the product info on the box just in case you might steal it !!!"
• "Lied too numerous times by the staff I interacted with at the Snipe retail park regarding when my new laptop would be ready for collection."
• "Staff doesn't know about selling products."
• "never had such a bad experience, the staff ware clearly trained to constantly try to upsell products."
• "The staff try to be helpful but lack knowledge."