Currys Reviews Summary

Customer Service

Pros:

• "Was served by a really nice young lady who was so helpful."
• "Was served by Dylan at the counter. He was extremely knowledgeable and couldn’t have been more helpful."
• "Jen the lady who looked after us was absolutely terrific 👏 explained everything about the fridge freezer and the payment insurance plan."
• "I should have taken the name of the guy who helped me, he was very pleasant and knowledgeable."
• "I'm 92 and live alone. I had trouble with my TV remote control - I went to Currys in Wolverhampton where Hussain was very patient and helpful with my dilemma."

Cons:

• "The store is that it is, a place that employs young people who don't want to be there or help you unless they sell you something high in price."
• "Absolutely useless! Unhelpfully staff in store and online no management to speak with wont put customers through to complaints leads me to believe they get a lot its an absolute farce get your tech elsewhere."
• "Terrible customer service l waited 20mins for assistance from one of your colleagues one who informed me she was unable to help she would find someone who could but no one appeared."
• "Very unprofessional customer service. Besides the long wait times, whilst other staff stand around the entrance and chat, the amount of mistakes and poor communication was astounding."
• "Went in today to purchase a sim only, took awhile for someone to come and serve me, then I was met by a rude customer service assistant who made no eye contact and smirked while talking to me."

Product Availability and Stock

Pros:

• "Went into my local store yesterday looking for a TV with my partner...and the idiot didn't get tv....professional well done...."
• "Went in for a chest freezer. Tbf I'd researched it online and knew what I wanted. Staff were obliging and checked stock for me."
• "Didnt have what I wanted at first and just at the right time after receiving recommendation got the product and the store assistant was very helpful."

Cons:

• "For such a popular store, you'd have thought they would calculate the amount of people who would buy such a good gaming TV."
• "I am going to give 1 star to the currys but if it their is -5 then I would give them -5 stars. i did choose currys for my phone i select an iPhone 15 pro max. Which was not in stock."
• "An ok store did not like the salesman as he was only interested in selling a television of around £1000, indicating television under this amount aren't worth buying."
• "I went to this location today to buy a laptop in cash. After I looked for 30 minutes and made up my mind, I called someone to buy it, I was told that it was not in stock and could not be ordered."
• "Visited to order new electric oven. Plenty of free parking (2 hour limit) so plenty of time to pop to Vista Coffee inside Next. Staff friendly good selection of goods. Small items can be purchased and taken, larger items needed to be ordered."