Currys Reviews Summary

Customer Service

Pros:

• "The manager, Mandip was extremely helpful and knowledgeable."
• "The young lad on the till was really helpful and gave me big welcoming smile."
• "The young lady who served us was bright, helpful and knowledgeable."
• "Price matched the TV to online offers without question and really knowledgeable and helpful."
• "Theo, the sales man was fantastic and very knowledgeable, he helped us choose the right products and he was super helpful throughout the whole process."
• "Sales Manager Harry and Omar served exceptionally well for me to buy the product I want according to my choice."
• "Staff was super helpful and friendly. Brought in a damaged laptop and left after ordering a brand new one for home delivery."

Cons:

• "By ensuring the whole value chain of the company is focused on the company and not the customer they have ensured their short or long term failure."
• "Very concerned about work culture. Young gentleman was rude and dismissive towards team member old enough to be his grandmother."
• "The staff just hang about talking to each other and ignoring customers."
• "Customer service is atrocious."
• "Staff are not trained."
• "everything that's wrong with retailing in this country is demonstrated in this Aylesbury store, No product knowledge, no enthusiasm, zero service."
• "This is one of the worst customer service that I have ever experienced."

Product Availability and Stock

Pros:

• "Huge electrical store with lots of products available, including kitchen appliances, TV and entertainment systems, as well as computers and phones."
• "They also have the most competitively priced Miele vacuum bags of anyone at £10.00 per pack of 4 including the filters."
• "Bought a laptop which they kindly price matched with an online retailer."
• "Currys PC World is a great shop to go to for finding TV's, keyboards, laptops/ Chromebooks, PC's and way more."
• "Just got myself a brand new printer from Currys! The price was impressive and the sales advisors were incredibly helpful throughout the process."
• "Helpful and have a huge range of products."
• "Great location, free 2 hour parking, great products."

Cons:

• "Went to Currys/PCWorld today looking for a portable HDD. Very little stock."
• "The actual product which had that feature, wasn't displayed in the store."
• "Poor Experience, I wanted to spend £800 on a new computer, however PC World expected me to but it without even being able to have a look at it."
• "The information on the website is incorrect."
• "Shambles. Usually I am pretty happy with this place but... the stock that was physically in store did not match the online stock and I walked out empty handed."
• "Cancelled multiple orders without explanation, I assume it was because I used a discount code."
• "Very disappointing every time something is on offer or in a deal its never in stock but on display except you can't have that one."

Store Experience

Pros:

• "I like going to browse around the store as it has things for everyday use in a home."
• "A good selection of printers is in store from HP and Epson in particular including a model that fits the space we have."
• "Soooo quiet, sign of the times. Still had plenty out on display as you'd remember a shop to be and the team there were welcoming."
• "The few times I have been served on a one to one basis, it's been quite enjoyable and found the staff very helpful."
• "Currys PC World is the best shop for finding electronics, and even the online store is amazing."
• "The store was very clean."
• "We spotted a bargain with just what we wanted in the sale for just over £25, a saving of almost £45!"

Cons:

• "When it was delivered after the delivery men left I noticed the seal coming away."
• "Google says open till 8pm, google maps also states open till 8pm when route planning. Did a 40 mile round trip to collect a dishwasher as they never had any in stock local to me. Arrived at 7.20pm to find it closes at 6pm."
• "Bought online to collect in store but VERY poor notification regarding collection."
• "The staff from shop floor doesn't have any info about the products that they're selling!"
• "Under staffed, under stocked and overpriced. Might as well close down."
• "Terrible store. Never carry stock you want and when they do... it had been opened and used but sold as 'new'."
• "Very crowded which need more space to be better organised and easier to shop around."