Jollibee Leicester Reviews Summary

Service Speed

Pros:

• "We had trouble with self service, Shaine was very helpful and gave us exceptional service."
• "Service was fast. Perhaps too fast."
• "Front staff always try their best being courteous."
• "Very friendly staff and quick service."

Cons:

• "Waited 45 mins for our food."
• "Beside that, the waiting time for it is just outrageous for a fast food store."
• "Waited over an hour for our order. Asked for my money back."
• "Service is slow. Order is not processed in sequence."
• "Waited 25 minutes for 4 pieces of chicken, gravy, one portion of fries and one drink!"
• "Service was great. Food took long but that was understandable as it was a busy time."
• "I ordered a Meal Combo from them through Uber. But these guys messed up the order."
• "Service has definitely declined since opening. Food is cold. Employees either have incorrect or missing items for all of my orders."

Cleanliness

Pros:

• "The atmosphere of the place is well maintained."
• "The place was immaculate. Excited for my next visit."

Cons:

• "Tables are not cleaned and rubbish bin was piling up."
• "The cleanliness of the place needs to be looked at too. The bins are almost always full, tables not cleaned."
• "Tables are full of rubbish and staff couldn't be bothered to clean tables n floor."
• "Some tables are untidy and have not been cleared out of previous diners leftovers, and bins are overflowing of rubbish."
• "The floor and tables are not very clean every time I come to this place and the floor upstairs is always closed."
• "After ordering and waiting 20 mins for the food(leicester square) Went to eat to find the fries were so cold... Went to take back only to be told would have to wait a further 15 mins for new ones."

Staff and Customer Service

Pros:

• "I ordered a chicken burger set and the staff was kind."
• "The staff were friendly."
• "My first time at Jollibee in England and the experience was great. The staff was very friendly and helpful."
• "The staff at Jollibee were incredibly friendly and accommodating."

Cons:

• "Some of the drivers are very rude. They come in and try to think they have more priority over food orders."
• "The staff didn’t pick the trash which was everywhere."
• "Honestly disappointed and disgusted!! Chicken, rice, and fries were cold and hair in chicken."
• "Service level ZERO FOOD QUALITY DOUBLE ZERO no consistency at all, recently changed the tastes of foods and PRICE GONE ROCKET HIGH More than any other good fast foods."
• "Extremely rude manager at the till, refused to take an order at the till."
• "Was told they only had spicy chicken charles at the counter said that foid will be spicy but it would be delicious qnd he was right!"
• "Service was great. Food took long but that was understandable as it was a busy time."
• "The last experience has improved, we ordered spaghetti, spicy chicken, and spicy chicken sandwich."

Food Quality and Taste

Pros:

• "For a fast-food chicken sandwich it definitely delivered. The chicken was lightly coated, not greasy, and moist."
• "The quality of chicken was good, was fresh."
• "The spicy fried chicken is so nice and my wife really enjoyed the spaghetti and she said the sauce was very tasty."
• "The food was lovely and fresh, did not taste greasy and had a nice kick to the hot chicken sandwich."

Cons:

• "The food here is very inconsistent. It can be really good sometimes but almost half of the time you get this soggy fried chicken."
• "Honestly disappointed and disgusted!! Chicken, rice, and fries were cold and hair in chicken."
• "Food was spaghetti with hotdogs, not like the one in the Philippines, this one was not as sweet."
• "Chicken joy was crispy charles and adam was very accommodating and would definitely come back although it was busy."
• "Not a great experience. First time visiting for takeout. Ordered a 6 pc and got home to find only 5 pc."
• "Waited over an hour for our order. Asked for my money back, lady at the till took my order number within 10 mins had our food ready."
• "My first time dining here and I will never return again! Customer service was appalling."