McDonald's Bedford Elms Parc Reviews Summary

Food Quality

Pros:

• "The chicken wraps taste good, well made."
• "The fried chips taste also good. I would say they're the best so far."
• "The Oreo ice cream is also excellent."
• "Food was fine, had a big tasty mac with bacon, could have done with a bit more bacon, but the burger, sauce and salad were all good."

Cons:

• "Ditch water is the only way to describe the hot chocolates we purchased this morning."
• "Pancakes were bone dry and ended up in the bin after a few bites."
• "My chicken stips were severely undercooked and slimy as anything."
• "Ordered a chicken mayo with bacon and had 1 piece of lettuce in it, bacon like rubber and burger was cold."

Service Speed

Pros:

• "Not much of a queue considering we got there around 8 in the morning."
• "Given that it's a McDonald's, you know what you're likely to get - and this one didn't disappoint."
• "Even though it was busy, it offered table service and it arrived quickly."

Cons:

• "Waited nearly 20 minutes for a small order. Others in front of me had to cancel theirs because they couldn't wait any longer."
• "Waited 7 mins for some reheated oversalted fries a lukewarm bacon double cheeseburger."
• "Sunday night at 8.15pm..The place was a bit of a mess, half the tables covered in left over empty food trays."
• "Waited 25 minutes in the drive thru waiting to be served."

Customer Service

Pros:

• "Used the drive through, the staff were pleasant, very smiley and jolly and the food appeared quickly."
• "Staff friendly, and they brought it to our table too which was nice."
• "The staff are always polite and friendly."
• "Workers are lovely, very cheerful and helpful."

Cons:

• "This absolutely vile I got a Big Mac with chips the got my order wrong 3 times."
• "This restaurant really needs to be looked into and these issues addressed."
• "Waited for around 10/15mins for our food at the 'second window'."
• "Never get your full order, last two visits the big mac was only the bottom section, nothing in the top at all."

Order Accuracy

Pros:

• "This is the only branch of McDonald's who serve well and staff is friendly too."
• "Food orders always complete, nothing missing."
• "Staff are absolutely lovely especially the young girl who served me."
• "The only McDonalds in Bedfordshire that's good! Lovely restaurant, Qs never too long, the staff are friendly."

Cons:

• "Also they're constantly getting orders wrong! Missing items, wrong size portions, wrong order altogether."
• "Every time there is something missing from the order."
• "Ordered food last night on UE. Delivery and service was great. The order itself was cold."
• "They either never have McFlurrys or milkshakes, they are either closed at random times."