"Was served by a young lad with long hair (although in a net) who was very good and apologised for the delay."
"Staff was friendly and polite, tables clean and the place generally pretty tidy."
"After a needed break and a very tasty brunch, during a long drive back from Leicester, it was really enjoyable to chat with an employee named Sean, he brightened our day."
"The gentlemen went above and beyond and his gesture will not be forgotten."
"Best McDonald’s I have had in ages... finally got decent chocolate milkshake and the chicken Big Mac was soooo good definitely will be back again."
"Very helpful senior staff member with an engaging friendly personality on the 'shop floor' today, bringing out food helping with the automated orders and chatting to customers made for a great atmosphere."
Cons:
"Absolute bloody disgrace to the Macdonalds franchise, rude disorganised staff, no smiles, please or thank you and kept waiting 15 minutes."
"The cashier was the moodiest person I have ever had the misfortune to talk to didn't even say please or thank you and just to top it all off got my order wrong."
"Staff stood round with arms folded."
"James the manager is extremely rude and unhelpful, opens the restaurant when he feels like it, very unapologetic and matter of fact."
"Service once again very slow. The guy that served me was so miserable and clearly didn't want to be there."
"Some of the staff members need a lesson in customer service skills and could crack a smile sometimes."
"Girl serving was very grumpy."
Cleanliness
Pros:
"It's relatively clean and tidy, but could be better if it wasn't for all the shouting etc."
"An excellently run McDonald's...all tables cleared and wiped down. Efficient delivery of food to my table. Importantly all the staff were friendly and looked like they were happy in their work."
"Great McDonald's 2 mins off the A34, adequate parking with 2 x electric car charging stations."
"The toilets are clean and tidy, and there is usually someone going around cleaning and tidying which keeps the place looking fresh."
"Clean, tidy, food good and fast table delivery."
"Seating area was clean and the food freshly cooked."
"Clean and spacious, toilets are reasonably well kept."
Cons:
"Overflowing bins, toilets in dire need of attention and trouble finding a clean table."
"Restaurant opened at 5am. All the tables were dirty. Toilets disgusting."
"The car park looks like a rubbish dump and I've never seen anyone picking up litter."
"Food was fine. Early morning so it wasn't busy. Have to say though..the toilets were disgusting."
"This was the dirtiest McDonald's I have ever been to. Tables, floor and toilet."
"Tables are so dirty as some it's not been cleaned after the customer left and some are left rubbish for quite a while."
"Toilets were not clean at all. One toilet had two holes in the wall so you could see into the adjacent cubicle."
Food Quality
Pros:
"The food continues to please."
"Food normally hot but on occasion things like fries can be just warm."
"Took my Dad here for the first time. He cannot believe how good the food was."
"Food was good and met gold standards."
"Fast service through the drive through and for once a perfect wrap of the day."
"The food was cooked to order and was very fresh and a hot."
"Food is standard McDonald's consistent, good."
Cons:
"We had to wait 20 mins for our food and then we did get it our burgers they was cold."
"The quality of the food here was below par compared to other McDonald's."
"By the time we had our meal it was luke warm."
"Waited 30mins then only the burgers came out without chips."
"The food was just OK, as the fries were very fresh and yes the Steakhouse burger looked good, however it was filled with two slices of Cardboard."
"Needless to say, as always, the food was tasteless and sickly. Bland, cold, and flavourless gunk."
"Food was served cold, staff said it's cooked despite the cheese remained to be like a piece of plastic on my burger."
Facility & Amenities
Pros:
"Plenty of parking, plenty of outside seating and I saw inside that they had very fancy wireless and wired charging points for phones."
"Self-service ordering screens encourage you to place your own order."
"Great for all ages, they have a wide range of options like happy meals which have enough food to fill you up."
"Clean and spacious, toilets are reasonably well kept."
"Very fast service and very friendly staff."
"Stopped with my mum for a hot drink, they were very good with her, she has dementia and was confused which toilet she was in. They gave it to her with a big smile."
"The self ordering was easy."
Cons:
"Poor layout for drive through blocking people getting in and out of static parking spots."
"Really hot inside the car pulled into McDonald's for a cold drink and ice cream.. long wait.. drink top not secured and got cream over my car.. ice cream had bits of flake in but little to no chocolate sauce."
"Overall it's a rubbish experience and will no longer be going here."
"The big screen ordering system is not good."
"Drive through is quick enough however while waiting you can smell sewerage from a drain."
"There is a better mac's a few miles away, DO NOT step foot in this one! Disgusting service from a man and woman at the front door."
"Terribly slow service. 15 minutes between ordering at drive through and getting one breakfast meal."