McDonald's Reviews Summary

Staff and Service

Pros:

• "Staff were friendly and service was quick."
• "This McDonald’s is very good. The food is always fresh and the staff are always friendly."
• "A very kind, and very young, member of staff advised me to go upstairs where there were tables and order points."
• "Very helpful staff food was fresh and hot."
• "First member of staff no problem always pleasant to talk to."
• "The staff are all pleasant, the food is hot, the orders are accurate."
• "Quick service, polite staff, hot food, clean, plenty of parking."

Cons:

• "Always check your order before driving off cause there are often items missing."
• "Although busy, I found that no straws were added to order. And I was snapped at by a member of staff."
• "The handler of our food was quite the opposite, was quite rude to us, spoke rather bluntly."
• "Very poor service, had to wait 35 minutes after ordering for our food."
• "Don't order delivery from here! 3x they have forgotten something from my order."
• "Service was very slow, 15 minutes for a cheeseburger."
• "Service and organisation questionable. Ordered 1 coffee got presented with 8. And challenged when I pointed out I had only ordered 1."

Cleanliness

Pros:

• "This McDonald's is very clean and spacious."
• "The toilets clean."
• "The tables were clean, as was the floor too."
• "Nice and clean and bins where empty to put our rubbish in."
• "Clean restaurant and toilets!"
• "Very clean, very polite staff members especially the lady working the tables."
• "The place is kept really tidy and clean."

Cons:

• "The exact same handprints where on this pillar on Tuesday and are still here."
• "The state of the place was horrendous! Rubbish piling everywhere outside and inside."
• "The place was filthy though! Spilled drinks all over the floor, over flowing rubbish bins and flies buzzing all around us while we were trying to eat."
• "Floors were dirty, tables had not been cleaned."
• "Restaurant itself really dirty."
• "Place was filthy, food on floor, tables not cleaned, bins over flowing."
• "It was dirty with the tables not being cleared."

Food Quality

Pros:

• "Ideal for eating late don't like new machines to order still prefer humans to do order with presently surprised that it looked like real meat and lettuce etc was fresh and the burger looked like it's picture with fresh lettuce not limp weeds."
• "Popped here on our way back from a busy day out at Colchester zoo, food came quickly and all the food was nice and Hot."
• "My order was fresh and correct."
• "The breakfast option we went for consisted of delicately ground pork, well seasoned with herbs."
• "Got the order which was correct and hot."
• "The food was great, better than our Romford MCDONALD'S."
• "All food and drinks were good."