Hair & Co Reviews Summary

Customer Service

Pros:

• "Lovely service from walking through the door and been welcomed."
• "Both of these ladies were so nice and easy to talk to, made me feel really comfortable and even offered me a drink."
• "The staff were so nice and welcoming."
• "All the members of staff are so kind and offer you a beverage when you first sit down."
• "The staff are very attentive towards all who visit."
• "Staff were amazing and welcoming - Kirsty went above and beyond to sort out my over grown hair."
• "The staff are incredibly friendly and accommodating."

Cons:

• "I went last week and again wasn't happy. I won't be using this hairdressers again."
• "They disregarded ner instructions not to cut it short and absolutely scalped her."
• "The stylist was very rough and kept knocking my head with the hair dryer."
• "I have had my hair done several times here and the last couple of times have not been happy."
• "Extremely disappointed! Two weeks waiting for my appointment, buying extension....., and when I got there, they messed up my appointment."
• "This has knocked my confidence. I won't be using this hairdressers again."
• "I do not recommend this place. Actually, I don't know how are they allowed to work with clients! Depressing experience!"

Salon Atmosphere

Pros:

• "The Salon is clean, stylish, and the staff very welcoming."
• "It has a lovely warming atmosphere."
• "Lovely modern looking salon, too!"
• "Always a great atmosphere when you go in the salon, and they make you feel welcome."
• "The best thing about the place was the friendly environment."
• "It's a lovely atmosphere."
• "Such a welcoming atmosphere. I never feel rushed whilst I’m there and enjoy a good experience."

Cons:

• "The studio was clean overall, although could do with a little TLC with some of the display shelving."

Value for Money

Pros:

• "Brilliant prices, always pay the same and they don’t try to rip you off."
• "Plus it’s very reasonably priced!"
• "It was also a lot cheaper than originally quoted."
• "The end product was so high quality and honestly, as a student it didn’t break my bank!"
• "Great value for money."
• "The prices are exceptionally reasonable for the high end, innovative techniques and glossy finish you get."
• "Brilliant value for money and my hair looks amazing every time I go there and it lasts too."

Cons:

• "However after spending over £60 on a hair cut, dry and straighten and products... Gutted I've just spent that much money for a poor finish."
• "I went in for a dry cut and was charged for a cut, shampoo and blowdry... I ended up paying for a wash without even getting one."
• "The quality was very poor. they achieved what i could have done with a buzz cutter, absolutely no styling whatsoever."

Professionalism and Skill

Pros:

• "Today the owner Mark cut my hair and he's done a lovely job."
• "The haircut and foil colour were fantastic, and the layered cut added a beautiful dimension to my naturally wavy hair."
• "Kirsty always does my hair beautifully, she's truly amazing at her job and I always leave happy."
• "I've had many people ask me where I go for my colours, and many a compliment too."
• "I had a money piece done here and this is the first salon I've been to that has done my hair perfectly every time and done exactly as I requested."
• "Both times I’ve had Kirsty and she’s been absolutely brilliant and gets my hair looking exactly like the photos."
• "I have the most incredible hair stylists (Krissy and Jackie) who are extremely professional."

Cons:

• "Neither myself or my wife would recommend this stylist."