Urban Roots Reviews Summary

Staff and Service

Pros:

• "All the staff are friendly. Totally recommend :)"
• "Always a warm friendly welcome by all staff no matter how busy they are."
• "Wonderful atmosphere in the salon. Wonderful and friendly staff."
• "Customer service at this salon is excellent from the moment you walk in to the time you say goodbye."
• "They are very customer focused, putting effort into making sure you are comfortable and satisfied not to mention the fantastic results when I look in the mirror at the end."
• "Really friendly, and efficient without feeling rushed."
• "The staff are very friendly and welcoming and the service is excellent too."

Cons:

• "Afterwards I noticed her chatting away to one of her colleagues, about me, leaving me mid way whilst cutting a haircut."
• "They didn’t even bother to blow dry my hair and my hair feels like crisp."
• "The whole process was very rushed."
• "When it was time to pay, they added another £55 to my original price without even telling me."
• "This hairdressers are totally incompetent and their customer services is appalling."
• "AVOID AT ALL COSTS! An appalling experience from both managers who say they are the owners."
• "The tools she used were not 100% clean."

Stylists and Haircuts

Pros:

• "I was absolutely blown away by what Wesley did to my hair today, it's so shiny and wavy and generally looks amazing!"
• "You will get the style and what you're after when you book a hair appointment with Kim."
• "Amazing service from Chad. Incredibly skilled and professional hairstylist."
• "I am so happy with my hair, I won't even mention the amount of time I already spent in front of the mirror just appreciating how pretty my hair looks from all different angles."
• "I like the cutting very much, I told the style I want and she explained how she will cut it before starting."
• "Wes was excellent and listened to what I wanted, as well as advising what was best for my hair type."
• "Harriet did an amazing job cutting my hair. She really listened to what I wanted and gave some great recommendations when I was unsure."

Cons:

• "I won’t return unfortunately to urban roots again as I’m afraid in trusting their stylists with my hair."
• "Disgusting! He left curling brushes in all the hair while doing someone else’s hair and they felt so heavy and uncomfortable."
• "I asked for layers and he gave me one layer just above the full length of my hair and a fringe which doesn’t sit well and both blunt cuts which look horrendous."
• "Had a haircut by Chad the director and it was the worse haircut I’ve ever had."
• "I asked for blonde highlights and to have my hair brighter and I come out of the salon with dark brown hair."
• "Hair was done by a girl called Ayesha, she totally ruined my hair I think she was a trainee."
• "The worst experience ever. I asked for a mohawk haircut and I ended up with no hair."

Price and Value

Pros:

• "Being in Birmingham City centre too, it's in an ideal location and is very reasonably priced too!"
• "Great, friendly welcome and a fantastic cuppa."
• "Amazing discounts for students and the staff are always so considerate to listen carefully to what we want."
• "I would absolutely recommend this salon for anyone looking for fantastic service at a VERY reasonable price!"
• "Prices are very fair for the city centre, ultra convenient location just steps from New St station."
• "Very professional saloon, amazing staff and easy to book the appointment."
• "If you are looking for a salon in Birmingham that offers the highest of standards, book an appointment, you will not be disappointed at all."

Cons:

• "I paid £220 for a cut and colour service from Kim... considering I was very unhappy with the final colour it did leave me underwhelmed."
• "Urban roots city £175 hair toner with highlights NO Blow dry cut n finish that would be a Extra £55 so I could not afford as my bill would have been £230."
• "There was a miscommunication between myself and Kim which hurt the overall look."
• "I feel ripped off yes you may get offered a hot drink but wow their prices scandalous for a bit of hair color."
• "I asked for a balayage but instead got patchy highlights."
• "I was there for like 3 hours and they kept playing the same songs on repeat and it got annoying."
• "When it was time to pay, they added another £55 to my original price without even telling me."