Furniture Village - Ruislip Reviews Summary

Customer Service

Pros:

• "Moustapha was extremely knowledgeable and helpful."
• "Sonia serviced us. She was very friendly and easy to talk to."
• "Absolutely wonderful customer service and tremendous professional knowledge of the products thank you Mithu."
• "Thanks to Mr Essa I would not have found my dream furniture."
• "Lisa was very helpful. She kept working to sort out the confusion till she managed to solve it to our complete satisfaction."
• "The most brilliant customer Service by an amazing Lady Julie Dix."
• "Very happy with our sofa and chairs."

Cons:

• "Wouldn't use these clowns again if it was last place on earth."
• "Stay away and save your money!!!! If the scores were allowed in minus then Furniture Village in my view would score the lowest."
• "AVOID THIS STORE AT ALL COSTS - go to Ikea or John Lewis depending on budget."
• "This is RUBBISH company. there is no customer service, no service after sale."
• "Absolutely zero cominication between members of staff."
• "Terrible customer service ever!"
• "They treat like idiots on the phone. Will never buy here again."

Delivery and Timeliness

Pros:

• "We had the old ones taken away on the 7th, by 2 quick, professional and friendly guys and the new ones arrived on the 9th."
• "He gave us clear estimation of the timelines for delivery."
• "The delivery was on time."
• "Great customer service and also got my items within the estimated delivery date."
• "We now have our new furniture which we are delighted with. The delivery people were also very helpful."
• "I received fantastic service at Furniture Village on Wednesday 2 December 2020."
• "We were very impressed with their wide selection and very helpful and knowledgeable staff."

Cons:

• "Ordered in April, was told I could expect delivery by mid June at the latest. then when I contacted them I was told mid July and now I've contacted them again to be told mid august."
• "I am still waiting for one item now, today is 28th October 2023!"
• "Still haven’t received our sofas yet. Should have received them last weekend."
• "Worst furniture village store ever. I was supposed to get my dining table and chairs on 27th feb but since then there have been no updates."
• "The only part that is an inconvenience is the 12 week wait time for our product."
• "We bought a sofa from them which we took delivery of in mid 2020. Unfortunately the leather is already cracking."
• "Delivery is in 3 weeks, and will update this review if it doesn't arrive :)"

Product Quality

Pros:

• "The quality of their beds is outstanding, and the wide selection allowed me to choose a style that matched my bedroom perfectly."
• "The dining swivel chairs are high quality."
• "From experience we know the quality of Furniture Village is high compared to other furniture stores."
• "Good quality furniture and good payment options."
• "The sofas are actually quite nice."
• "We were able to choose the fabric of our choice and mix the chairs to create a bespoke set."
• "The store stocks high quality brands/products, unlike other nearby furniture stores."

Cons:

• "We bought some dining furnitures from them. when the dining bench and chairs were delivered after more than 6 weeks, we realised that the dining bench was way too big for the dining table."
• "Keep away from the Furniture Village, you get substandard product which develops fault within a year and their customer service arbitrarily close your request stating its not faulty product."
• "We bought a sofa from them which we took delivery of in mid 2020. Unfortunately the leather is already cracking."
• "I purchased a reclining G Plan sofa. On using same I noticed that the seats are not in alignment."
• "Awful quality leather sofa. Paid nearly £3000 for Missouri 3 & 2 Seater Leather Power Recliner Sofa which did not even lasted 6 months."
• "The top layer of leather is peeling off for both sofas."
• "Not bad experience dining table I would say is feels a bit cheap the quality is not that great for the price they charge."

Staff and Service

Pros:

• "The staff there were incredible and patience especially big shout out to Sandeep who helped us with our measurements and choosing the right furniture that we needed."
• "It is nice to see someone that knows his job well and obviously enjoys what he does."
• "Essa was very friendly to us and was extremely helpful in guiding us to buy the right dining room promptly."
• "Mr. Yatin Mahajan the store manager went all out to sort out the mix up with our order till we received the correct delivery."
• "Bought a bed on finance. Excellent service from a man called Russell."
• "I was served by Liz who listened patiently for the type of chairs I wanted for my kitchen table."
• "Rajesh from the South Ruislip store was very welcoming and looked after us."

Cons:

• "Firstly no one was bothered about attending to us."
• "Worst service. We travelled 15 miles to visit the store, but no one greeted us."
• "I went to this store on a Monday afternoon. I work with customer service. I was upstairs looking at beds but there was none to help me."
• "I had very poor experience at your Watford store manage was very unhelpful he ignored me n my family."
• "Awful service, staff unhelpful and incompetent."
• "The salesperson was very unprofessional, didn't even acknowledge us coming in."
• "Absolutely appalling service I have received from this store in particular with the depot."