Currys Reviews Summary

Customer Service

Pros:

• "The tech advisor was polite, and twice thanked me for waiting throughout the process."
• "Kevin helped by connecting up monitor and sound bar from around the shop and explained the problem which has now been solved thanks to his helpfulness, thanks again Kevin."
• "The young lady that we spoke to was helpful."
• "The assistant who offered help was friendly & very knowledgeable about what I was looking for!"
• "Paul was the most knowledgable and most helpful assistant in currys Bracknell."
• "ONE middle aged lady that works there who is very pleasant and helpful."
• "Mike served me today, very helpful, very efficient and polite checked for stock in the warehouse but non there so sorted a delivery to branch for tomorrow."

Cons:

• "Was told to wait 30 minutes to talk to someone, was not aloud to look at nintendo switch, could only look at an empty box."
• "Very poor customer service if you're wearing tracksuit bottoms or a hat or wearing jeans be aware you may not get served."
• "The Bracknell store staff seem to be very unhelpful."
• "All staff were standing round chatting in either couples or groups."
• "Extremely rude staff.. i haven't seen such impolite service ever!"
• "Staff seem to do anything to avoid serving at till."
• "Waiting to be served when wanting to purchase a Samsung Tablet. Spoke to several staff who could not be bothered to help."

Stock and Product Availability

Pros:

• "Finding an extension lead was pretty easy."
• "I personally order 3 screens for my YouTube channel from here and they rock & roll still well :D"
• "A small currys with friendly staff quick to bring out y order and help me load it up."
• "The store has a good selection of appliances and IT soft and hardware."
• "It is always well stocked and it has a wide variety brands."
• "You can find anything in this store and if they don't have it here, check their website."
• "As a specialist shop in its market, it has many quality items and the pricing is relatively cheap compared to other places."

Cons:

• "Absolutely useless this store, nothing is ever in stock!"
• "They don't hold a lot of stock which is a pain so had to go to a different one."
• "The items on the shop floor were quite dated and didn't include the latest models from the big brands."
• "Never any stock in either. Every time it's 'we have to order it in' why have a shop if you don't have any stock."
• "Stock levels seem to be a recurring issue for them as for the many years that I have visited this branch, it being my local, they're nearly always out of stock of what I need."
• "Nothing is ever in stock! Tried to buy IPads (not in stock we have to order them in)."
• "Good range of stuff but they shot themselves in the foot by not stocking most of the TVs they have on display."

Store Layout and Accessibility

Pros:

• "The store is clean and there seems to be plenty of staff on hand to answer any queries."
• "A good local store over all."
• "Makes such a difference when my son can explore and not be frowned on for doing so. Good job Currys-PC World."
• "This is a wheelchair accessible, automatic doorway."
• "Free three hour parking in the peel centre that makes shopping a fun experience 😄."

Cons:

• "Getting to the store would be a major improvement."
• "The wait in your car and have the goods delivered to your boot, did not work."
• "Too small to have a good collection of stock."
• "Shop feels a bit like it's a temporary thing though and not much variety."
• "The store is quite cramped."
• "Parking in the very busy car park is never easy and getting into the car park via a small bottle neck isn't easy either."
• "Bracknell shop is small, looks untidy compared to reading."