Currys Reviews Summary

Customer Service

Pros:

• "The 'man from Currys' instantly identified the appropriate cable and provided it for under £10.00."
• "Josh was incredibly helpful and spent all the time necessary to guide them into getting the right equipment."
• "This store has a wide range of electronics and accessories. The staff are very knowledgeable, friendly and helpful."
• "Had a great experience in this store, some really helpful staff!"
• "Got served by a young lady 'Maddy' who went over and above to make sure that I walked away as a satisfied customer."
• "Angela was right on to everything. Appeared to be empathetic, yet diplomatic to the awful experience I received."
• "Lovely, helpful staff! Even volunteered to carry my purchase to the car for me."

Cons:

• "Members of staff were walking around the store avoiding eye contact with people."
• "A more senior staff member ignored me... and only popped his head up to speak rudely to the junior staff."
• "The customer service person... was incredibly rude and dismissive of me."
• "Absolutely dreadful place. Staff all huddled together playing on their phones, totally ignored when I went in."
• "Dreadful! Can’t get any information NO phone contact!"
• "The biggest issue though was the young lad trying to help us. He looked to be a teenager and his hygiene routine was severely lacking."
• "Customer service is terrible!!"

Product Availability and Selection

Pros:

• "I came here for a dishwasher. Exactly what I wanted without any drama."
• "The store is well stocked and if anything is not available the staff can order for click and collect within just a few days."
• "Not in stock so ordered one. Told 7 days and it arrived 2 days later."
• "The store is bright and airy. Well laid out with plenty of items on display to prod and poke as is usual for a Currys store."
• "good selection in store, staff very helpful and if not available in store take the time to check which is the nearest store who keep the item in stock for you."
• "Needed a new simple home printer, got one that doesn't need a phone app to work."
• "Popular UK chain store selling home electronics items, computers, laptops,tablets, phones,TVs etc plus domestic appliances.large store, good selection, competitive prices."

Cons:

• "Wanted a laptop - not a lot of choice-everything we were interested in was only available if we bought the display item."
• "Looking for a 4 slice toaster. Massive choice, but the one I wanted was out of stock."
• "Saw an item I wanted in the evening so planned to pick one up in the morning. Went to the store only to see it had increased by £85 overnight."
• "i wanted to buy coffee machine. staff could not tell anything about them, later I was told that it is just coffee you can make it from the kettle. i was shocked..."
• "Large range of identical appliances, limited variety. Inability to order an item for delivery to shop...home delivery only with added extortionate charge."
• "We went here to collect a Ring Doorbell to which they had none in stock and weren't able to advise when I asked when they would next have some in."
• "The range is getting less and less for a pc store you can't buy many things for your pc. Losing a lot of business because of this to Amazon and online."

Store Experience

Pros:

• "easy to get to from m20 excellent for parking and easy access too"
• "Easy access for all. Plenty of parking."
• "The staff were really helpful - one even pulled up a chair to chat!"
• "Just bought a laptop from here. Really impressed with Sam who was extremely helpful and friendly."
• "Great help by staff here.Matt was fantastic in advising us what tv is the best."
• "Lovely young assistant helped me with my visually impaired client who needed help with choosing a microwave. Could not have been more kinder and patient"
• "Thank goodness that places like this still exist ! Online shopping simply cannot give what 'the man from Currys' gives."

Cons:

• "Only one chap on the desk for the phone outlet, so very tied up. The main Currys was heaving too."
• "Staff wandering aimlessly, not a single staff member upstairs to make enquiries too."
• "Ask the manger for help to buy a TV, was told he will send some one over. 20 min later... Was told he's too busy 'controlling the customers'."
• "To many chiefs not enough Indians. Staff standing about talking to each other whilst people upstairs are demanding service. Need seating for people with walking problems and staff need to learn customers are their wage..."
• "No one available to assist me, only 1 person on upstairs floor!! I had to go to checkout downstairs to ask for assistance, then go back upstairs to buy the freezer!!"
• "This store has its own dedicated free car park. Disappointing that there are no charging facilities for electric vehicles in the carpark or nearby."
• "Despite all that money spent on the store the car park is still as poor as it ever was."