Address: 12-13 Severn Side N, Bewdley, DY12 2EE, United Kingdom
Phone: +441299402543
Rating: 4.5
based on 235 reviews.
Food Quality
Pros:
"The food was delicious."
"The pie was absolutely amazing!"
"Very attentive staff and we were checked on throughout our dining."
"The food was actually incredible. Even the chips were really good chips."
"Every mouthful was an absolute pleasure to experience."
"The food was amazing. We ordered a couple of fresh pizzas and a side order of chips, all of which come to the table hot and tasting delicious."
"The food is fantastic. Sea bass was excellent as was the peaches dessert."
Cons:
"Main meal was just about warm, certainly not hot."
"The fish batter was oily leaving oil on the plate, and the chips were undercooked."
"Really disappointed with the food. Outdoor area on the river fantastic and drinks were good. Food let it down massively."
"The zucchini needed a dip to lift its flavour so I was very disappointed that it didn’t come with how it was advertised and it wasn’t very tasty without the dips."
"Tough steak with HUGE portion of mashed tomatoes tasting of ketchup. Why not fresh?"
"Disappointing food."
"The thing which lets this place down is the food."
Service
Pros:
"The service was really good and the food was served in good time."
"Staff attentive and friendly, food presented nicely and flavours were magnificent."
"Service prompt and very friendly, efficient staff."
"The service was excellent, felt very looked after."
"The service was outstanding."
"Service is attentive and the staff are a nice bunch."
"The staff couldn't be more friendly and helpful."
Cons:
"Service was awful got stuck in the corner and forgotten about took nearly 45 minutes for chips to arrive as they forgot."
"We waited just over an hour for our food, it was lovely when it came but 1 of our party had half her order missing, and her drink never turned up!"
"Having to ask for drinks orders 2 and 3 times."
"Kept us waiting 25 minutes for the dessert."
"I found the service to be inattentive throughout our lunch."
"The service was slow and inattentive and the food was okay, just okay nothing more."
"Service was a little slower than usual."
Atmosphere
Pros:
"The atmosphere was warm, calm and relaxed."
"The place was warm and cosy with lovely views of the river."
"The Mug House has a great, relaxed atmosphere."
"Atmosphere is lovely, and the hotel is situated by the river with outside seating available."
"The atmosphere was calm and peaceful and the staff couldn't do enough for us."
"The ambiance is great, the sort of place I want to spend time in."
"Lovely old pub with fire, tables and extended at the back."
Cons:
"Definitely need extraction facilities as without doubt it would've breached healthy and safety."
"Unfortunately it was really smoky from the BBQ chicken, there was a haze of smoke and we found it difficult to breathe."
"Went in on a cold Friday unfortunately the only seats available was right in direct line of the door, didn't really like the place, didn't feel very comfortable and the wooden chairs were uncomfortable."
"Slightly spoiled by Attention seeking pond life swearing outside, if you can't take you drink, don't inflict yourself on decent people."
"Some noise from the street and floorboards of the room over."
"We didn’t get the usual 'homely' feel we do when sitting indoors."
"Sorry but won't be having food there again."
Location
Pros:
"Located in a beautiful spot right on the banks of the River Severn."
"It's beautifully located on the river front."
"Beautiful setting right on the river."
"Great location as well on the river side."
"Great location by the river with a few outside tables."
"Perfect location stayed in cottage 3 such a clean spacious beautiful room with a view of riverside… pure bliss."
"The setting on the side of the river severn is hard to beat and the new rear garden setup is perfect post covid."
Cons:
"However they desperately needed the toilet at 8.30pm and were denied access for this by a man with black hair and a cropped beard."
"The drinks were quite pricey but it was on the river Severn."
"A condition of their bookings is that all diners must have a main meal. This is an approach that the ownership has opted to take, and is out of line with government guidelines."
"The waiting system is also bizarre, as customers are forced to stop in the doorway, causing congestion and confusion for such a busy location."
"Lovely spot but thought the prices were expensive for the drinks and the food £5.60 for a pint of HPA is too much."
"Came for an evening meal. Opened ketchup only to have exploding rancid ketchup cover me and about 12 others in 2m radius."
"I would advise people to take earplugs as there are many geese on the steps to the rowing club outside and they make a terrible noise all night."
Value
Pros:
"The hotel has a parking voucher scheme, so note this if your planning on stopping as it will save you a few pounds."
"The price very reasonable."
"Superb from start to finish... food not overly pricey either, considering the quality."
"The food was very good and reasonably priced for the quality."
"The food and drinks were good value for money."
"Food was excellent and fairly priced for local produce."
"The menu is extensive and the food is good quality and at a good price."
Cons:
"Went on 11th Feb with my sister in law, son and his daughter, my granddaughter whose a very picky eater! She wanted just a burger no salad, no bun or chips! The waitress was a bit shocked but went and asked the chef, she came back and we were told that it would cost £8!!!"
"For 8.50, you get a patty, bun, 2 lettuce leaves and tomato, which isn't completely reflective of the price."
"There is no option of a cheeseburger or bacon cheeseburger but to add a slice of cheese is 1.60!"
"Food is ok but not reflected in the prices paid."
"Really disappointed with our mixed meats and cheese sharing platter."
"Beef only which was very chewy. Dont know where the meat selection was."
"The chicken burger was ok but not full of flavour as expected."