iLove homes Reviews Summary

Customer Service

Pros:

• "Fantastic Service..well worth their competitive rates."
• "I called iLove homes to make some enquires for friend a about renting a property in Walsall, I spoke to a young lady nothing was too much trouble."
• "Fantastic service provided by iLove homes, and especially Oliver, always quick to respond and help us out with any query."
• "Highly recommend iLove Homes, friendly staff, Nikki, & Charlotte, give brilliant customer service, good client communication."
• "Credit to the whole team but Nikki was always at hand to help us with any queries or repairs."
• "Lee and all of the team at I love homes have been so, so helpful with the sale of my house."
• "All the staff at iLove homes are professionals who are efficient and excellent at what they do."

Cons:

• "This company seems to have difficulty in communication with buyers. My first experience was when I booked an appointment to view property with this company. On the day no one turned up to show the property."
• "However, on opening the doors to the property, we were disturbed with a very dirty house!"
• "Listing incorrect photos of properties and unprofessional staff."
• "Left syringes in my property for over 12 months and never did anything about it, never had inventory, hole in the flooring causing falls."
• "Avoid dealing!!!!"
• "When expressing frustration they are very arrogant with their responses."
• "Really disappointed with the POOR customer service. I enquired about a rental the day it was advertised, spoke to an agent twice and was promised a call back that never occurred."

Communication

Pros:

• "Spoke to numerous people in the office they all seem to know what they are doing and are very informative."
• "Lee the manager is a great guy and ALWAYS rings you back and is helpful."
• "House buying and selling is sometimes a traumatic experience. Both Lee and Emma were professional, helpful and friendly."
• "The entire team has been fantastic so far. Responsive, professional and organised."
• "Very pleased with the service provided throughout my purchase."
• "Recently used I love homes to rent a property in my local area. Dealt with an agent called Charlotte, have nothing but good words to say about her and the company. Helpful and efficient."
• "Great experience buying our new home with ilove homes! Everyone we spoke to was really helpful and our main contacts, Emma and Lee were amazing."

Cons:

• "We went through the process of viewing the property with no problems. Further down the line once we handed in the application forms the communication became non existent."
• "Once leaving being pestered about paint work even though paint work was none existent when moving in, marks all up and down the walls and even after addressing this nothing was done."
• "Just received a lovely phonecall from them....don't know who the guy was but he was very friendly, and helpful."
• "Just returned from overseas needed a house ASAP... Ollie. Charlotte and Nikki were just amazing friendly and helpful people."
• "The service is superb really helped me in getting my property."
• "The property sold in less than a month, we had a lot more viewings than first expected and they were all managed with minimal input from us."
• "Since then, Nikki, Charlotte & Oliver have been terrific in sorting out any repairs etc."

Professionalism

Pros:

• "Lee and his team provided a great service."
• "Ilove homes was recommended to us by a friend so thought we would give them a call. From the start the service Lee offered was very professional."
• "My property was sold in 2 weeks and would highly recommend iLove homes!"
• "Lee was amazing right from the start. Very friendly and honest, done everything I asked of him."
• "We recently sold our house through I Love Homes - the staff there made the whole experience run smoothly."
• "If you ever use this company i highly recommend you ask for Charlotte she goes above and beyond for you!!!"
• "They are my go to who I recommend to everyone."