Bell Plantation Reviews Summary

Customer Service

Pros:

• "Staff are very friendly, helpful and knowledgeable."
• "The staff were charming."
• "Staff are friendly and helpful in answering customer questions."
• "All staff very friendly and quick service."
• "Service was quick and polite, friendly team soon delivers to your table - nothing to much trouble."
• "Staff were very friendly and polite."
• "Very knowledgeable and friendly staff."

Cons:

• "Not very friendly, helpful or disability friendly."
• "Once seated, we waited a while. No one offered any assistance."
• "The three other staff members were unhelpful, rude and looked liked they wanted to be anywhere else other than working at Bells."
• "When we were placing our breakfast order with a polite young man at the tills, a lady rudely shouted over you can't serve them they are two minutes late."
• "Customer service was on holiday today no trying to please or compromise just this is what we have like it or lump it."
• "I'm very disappointed in the lack of empathy given towards my client and don't think it would have affected the cafe massively by reserving a shaded table for an elderly man with Alzheimer's."
• "Unfortunately very disappointed with the service and attention to detail."

Food & Beverage

Pros:

• "Fantastic coffee."
• "Food was very good and well prepared. The beetroot spinach quiche was full of flavour."
• "Food and drinks came quickly and was reasonably priced, will be coming back again 100%!"
• "Love everything about the cafe, the food, which was delicious, the staff, who are very customer focused, the relaxed atmosphere, and their Covid procedures make you feel confident and comfortable."
• "Good cafeteria serving delicious food."
• "Café excellent."
• "Food good, well presented and reasonably priced."

Cons:

• "Waited 40 mins for a cup of tea and a coffee only to be told they shut in 10 mins so we’d have to leave."
• "Ordered a Sausage and Caramelised Onion Baguette at 12:38pm... it FINALLY comes to the table at 1:24pm and it’s Stone Cold!"
• "The sandwich was completely dry and the salad on the plate brown."
• "The other ordered a Brie and bacon baguette it was so overcooked he could hardly eat it."
• "Had lunch today. Beef dinner cold. Meat dried out."
• "However when will restaurants learn not to microwave scones. It completely changes the texture of the scone rendering it almost inedible."
• "Ate at the cafe today waited 50 minutes for food, when it arrived it was cold and not cooked very well, mum had two long human hairs in her food."

Facilities & Environment

Pros:

• "Very well stocked garden centre."
• "Adequate parking."
• "Great place for a browse."
• "The garden centre was beautifully decorated for Christmas, and as always we enjoyed wandering round."
• "Wonderful place to shop, so many different businesses on site as well as the beautiful garden centre."
• "All the tanks and vivariums were spotless."
• "Spacious layout with a different feel to the larger chain garden centres, with some lovely touches and different product ranges."

Cons:

• "Really don’t understand why adults have to pay to sit and watch their child play though."
• "We sat outside but our bench didn't have a parasol and it got very hot and difficult to see as the white table reflected the sun light."
• "Poor selection of shrubs, some of them in very poor condition, and general lack of care for many of the other plants for sale."
• "Dissapointed by the outside areas, pot displays untidy, weeds eveywhere and plants falling all over the place."
• "Many of the plants were parched and in poor health."
• "Overcrowding, no social distancing and no limiting of numbers."
• "We wanted to purchase courgette plants in particular. There were about 6 available but they were bone dry and clearly suffering - the foliage was very yellow."

Value & Pricing

Pros:

• "Would highly recommended a visit. It is a lovely place to meet up with friends or family."
• "Overall one of the best nurseries in the area and well worth a visit."
• "Great range of products, and not just plants or gardening equipment. Clothing, food, toys, books, etc. all to be found here."
• "Nice little shopping centre full of beautiful things not just for the garden."
• "Looks very appealing as a relaxed shopping area with a wide variety of quality boutique and specialized outlets."
• "So many lovely gift ideas."
• "This is a great place to stop for a rest from the long drive or for a weekend day visit."

Cons:

• "Thought £7.50 was a bit expensive but he enjoyed it."
• "I was then overcharged for an item in The Shoe cabin's supposed sale. The cashier actually wrote a higher price on the tag, explaining that the existing price of £31.00 was 'a mistake'...She then wrote £44.00 on the tag before applying the sale discount!!"
• "Lots of choice albeit at a cost."
• "It is now expensive and perhaps too popular as more people are attracted to it."
• "OVERPRICED !!!! I bought Xmas lights from Bell Plantation Garden Centre that were £69.00."
• "No problems with the garden centre itself, but the cafe is a complete joke! £2.25 for a can of Coca Cola - really?!"
• "I am sorry to say the customer service at Bell Plantation is rotten, not with the staff, but in the Management, today I had a basket of around £200 worth of goods, including a large pot, the pot has two price tags, both say £89. But at the till it scans at £109."