John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Such a commitment to great customer service is to be commended."
• "Staff were all wonderful, lovely and helpful and HAPPY."
• "I have received the best customer service ever from Kirit today in the Milton Keynes store."
• "Emma the lady that served me went way above and beyond with her customer service."
• "All of the staff team are very welcoming and friendly and helpful thank you John Lewis 😀 for all of your help."
• "The customer service is brilliant in John Lewis. I would like to complement Allero Priestley and Irina Medved."
• "Always have a first-class experience at the Milton Keynes store. Staff are friendly, helpful and knowledgeable."

Cons:

• "staff was friendly and nice whilst I was in store I thought I'd look at the baby prams went upstairs waited 25 mins staff talked to other customer no one said how long they was going be."
• "PAID OVER £2000 for a faulty laptop... John Lewis are refusing to refund/replace the laptop they’re running away from their responsibility."
• "Customer service has been appalling throughout. E-mails go unanswered for weeks and hold times are long."
• "Very poor shopping experience today. Waited to be noticed that i required assistance to be told to go and find someone to serve me."
• "Am then met with the most unhelpful individual who has 0 interest in helping."
• "I felt the manager was almost laughing about that fact I’d spent £530 may not get a refund."
• "A manager in the electrical department literally laughed in my face."

Product Range and Quality

Pros:

• "Bought a new duvet set in the Christmas sales and was so impressed by the quality."
• "Good range of products and well-trained staff who are helpful and not pushy."
• "It has a large electrical section, including lots of large tvs."
• "Great choice of products."
• "Quality of the goods and brands are the highest."
• "Good selection of quality products and a nice shopping environment."
• "John Lewis is always my favourite retailer for furniture and electricals."

Cons:

• "The furniture department was slightly disappointing in that there weren't examples of each range."
• "Purchased a £2500 mattress from here in 2021, had the mattress less than 40 days and it had a huge dip in it."
• "Do not buy a laptop here!"
• "The only negative point is that only a few brands of electrical goods available."
• "Unfortunately twice I have gone to buy a TV and twice gone to buy laptop PCs and each time gone elsewhere after trying to get a sales person to notice me without success."
• "I bought a tv from here which was sold as a customer return... Once i opened the box they wasn't a infact scratch on the back they was a grace of a scratch that was 3 inches along."
• "We ordered a set of made-to-measure curtains from this store. When fitted, each curtain was several feet too wide."

Store Experience

Pros:

• "Lovely store. Lots to choose from and could spend hours looking around...my only criticism is that there are no chairs to have 5 minutes rest on placed around the store."
• "Absolutely loved my trip to John Lewis Milton Keynes today."
• "A wonderful shop. Top quality products at a reasonable price. Cafe is amazing. Great coffee. Staff are so helpful."
• "Love this store. It,s huge with mostly great staff"
• "The rug section was good as we were able to see and touch rugs that we were interested in."
• "I love John Lewis it is so clean and special"
• "A great place to shop. Knowledgeable staff. Great product range"

Cons:

• "Another British Institution that's on the slide... A bottom floor that is now like a Penny Bazaar with extortionate pricing for any amount of tat."
• "It's an OK store but some products are just overall too expensive."
• "It's a big department store with lots to see and they have staff trained in lots of things, like cameras, televisions, washing machines, etc. But it all looks a bit dated and not as well organised or welcoming as it could be."
• "The entire store is pretty wheelchair friendly, does get a bit narrow in some places."
• "It's a very large department store, spread over three floors, but never really has what I'm looking for.... Low ceilings give a claustrophobic feel, it's dark and without any natural light."
• "I think the ground floor is a bit of a mish-mash of goods."
• "Mens outlet still very compact. All departments seem to be crammed into smaller spaces."

Value for Money

Pros:

• "Highly competitive prices, and the “Never knowingly undersold” thing is a treasure"
• "Parked up in the 20 minute collection slots... And it was reduced by £100 - result!"
• "There was a 20%-30% sale on certain items, such as Radley and some shoe brands."
• "They quickly gave me a gift card to the value of the controller as they did not have one in store."