John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Had fantastic customer service from Jeff in their camera department. He was very helpful and knowledgeable, with good advice in camera bags and also helped with memory cards."
• "I would like to thank Jason who works in the cafe at John Lewis in Liverpool."
• "I received excellent service here today on the Dior perfume counter from Sonya."
• "The personal shopping team were amazing today. They were so helpful, professional and kind."
• "Booked a shoe measuring and fitting, as always, excellent service, very friendly to the children and the fitting is the best."
• "Would highly recommend booking the appointment for new parents."
• "Absolutely fantastic customer service from Leanne on the Elemis counter who is knowledgeable, happy to advise & generally goes out of her way to make sure you get what you want & need."

Cons:

• "Worthless TV warranty... So the 5 year warranty looks to be worthless."
• "Really rude Sales Assistant around the coffee machine section."
• "Returned a faulty soap dispenser... Her manner was very unfriendly and patronising."
• "Wow how far has John Lewis customer service fallen, call John Lewis to buy and get an answer in 5 seconds, call for a repair under an extended warranty And wait for an answer then you have the fun talking to someone who doesn't have a clue what you or they are talking about."
• "Terrible store, went in to purchase Apple Airpods, stood waiting and wondering around the section looking for staff on the floor."
• "If i could rate a negative star, I would, came in to buy a laptop and an printer. There are no staff around, all the staff are only concentrating on Apple and too occupied talking to each other instead."
• "Not happy after speaking to customer services they wouldn't cancel my order said I would have to wait for 7days before it was returned to the warehouse and a further 14days for a refund."

Product Quality and Variety

Pros:

• "Quality products and service. Some may feel the goods are expensive but you are buying quality."
• "The assistants in the boys wear section were so helpful and asked me if they could help as I looked lost."
• "Everything beautifully presented but china and glass departments very dusty."
• "Love John Lewis always loads to see it's a big department store on a couple of levels with lifts."
• "It simply offers the quality and reassurance you need when you purchase an item for the years to come."
• "Prices are a little high but quality and customer service is excellent."
• "The staff are very helpful and the customer after-service is the best."

Cons:

• "With a range of products and items this is a department store with a rightly respected name. However this store, along with others around it lacks the deep variety I expected."
• "Losing their way. Used to love John Lewis but they’ve ripped most of the tills out, so you now have to queue for longer."
• "Bought a Dyson hair wrap which has developed a fault, John Lewis claimed we needed to take this up with Dyson directly."
• "Unfortunately John Lewis is not what it once was. The decline is no more apparent than the Liverpool branch."
• "Overpriced, over stocked, messy and confusing place."
• "Not even worth one star. Bought a washing machine from John Lewis eight weeks ago. On Thursday it failed - so practically brand new. John Lewis attitude to our situation shockingly poor."
• "Downside I have noticed a considerable price increase on all John Lewis goods."

Shopping Experience

Pros:

• "This is a great shopping experience in Liverpool One Shopping Complex."
• "Had a lovely experience yesterday. Enjoyed a complimentary cake and coffee with the John Lewis card."
• "Staff were amazingly helpful. Store and cafe properly accessible."
• "Definitely recommend."
• "Always enjoy a lovely latte in the Café and I bought some gorgeous perfume (Burberry Goddess) - the ladies on Beauty were very helpful!"
• "Great service yesterday from Joe Curran on electrical regarding my after care cover."
• "Nice big spacious store. All the usual quality products you'd expect from JL."

Cons:

• "Called in for buttons and while we were there decided to have a hot chocolate and a coffee, the bacon looked nice so my hubby wanted a bacon on toast so I had egg, 1 slice of my toast was really burnt, too burnt to attempt to eat so I had to leave it."
• "For a long term John Lewis advocate who's purchased clothes, sofas, cameras, tv's and numerous other items I'm surprised how quickly I've decided to shop online."
• "All in all no help offered - I felt as if I was an annoying distraction from the fun I had obviously interrupted!"
• "Can't understand why people shop on the internet. Visit the shop instead and support your high street."
• "As always very busy in nearly all the departments, lovely christmas decorations everywhere."
• "Love shopping here everything you want from household goods, gifts, clothes perfume and makeup etc, the cafe has a great selection of food and drinks."
• "For how busy the store was, we didn't find we had to wait too long to get it all sorted and were quickly and happily on our way out."