Address: 70 S John St, Liverpool, L1 8BJ, United Kingdom
Phone: +441517097070
Rating: 4.3
based on 306 reviews.
Customer Service
Pros:
"Had fantastic customer service from Jeff in their camera department. He was very helpful and knowledgeable, with good advice in camera bags and also helped with memory cards."
"I would like to thank Jason who works in the cafe at John Lewis in Liverpool."
"I received excellent service here today on the Dior perfume counter from Sonya."
"The personal shopping team were amazing today. They were so helpful, professional and kind."
"Booked a shoe measuring and fitting, as always, excellent service, very friendly to the children and the fitting is the best."
"Would highly recommend booking the appointment for new parents."
"Absolutely fantastic customer service from Leanne on the Elemis counter who is knowledgeable, happy to advise & generally goes out of her way to make sure you get what you want & need."
Cons:
"Worthless TV warranty... So the 5 year warranty looks to be worthless."
"Really rude Sales Assistant around the coffee machine section."
"Returned a faulty soap dispenser... Her manner was very unfriendly and patronising."
"Wow how far has John Lewis customer service fallen, call John Lewis to buy and get an answer in 5 seconds, call for a repair under an extended warranty And wait for an answer then you have the fun talking to someone who doesn't have a clue what you or they are talking about."
"Terrible store, went in to purchase Apple Airpods, stood waiting and wondering around the section looking for staff on the floor."
"If i could rate a negative star, I would, came in to buy a laptop and an printer. There are no staff around, all the staff are only concentrating on Apple and too occupied talking to each other instead."
"Not happy after speaking to customer services they wouldn't cancel my order said I would have to wait for 7days before it was returned to the warehouse and a further 14days for a refund."
Product Quality and Variety
Pros:
"Quality products and service. Some may feel the goods are expensive but you are buying quality."
"The assistants in the boys wear section were so helpful and asked me if they could help as I looked lost."
"Everything beautifully presented but china and glass departments very dusty."
"Love John Lewis always loads to see it's a big department store on a couple of levels with lifts."
"It simply offers the quality and reassurance you need when you purchase an item for the years to come."
"Prices are a little high but quality and customer service is excellent."
"The staff are very helpful and the customer after-service is the best."
Cons:
"With a range of products and items this is a department store with a rightly respected name. However this store, along with others around it lacks the deep variety I expected."
"Losing their way. Used to love John Lewis but they’ve ripped most of the tills out, so you now have to queue for longer."
"Bought a Dyson hair wrap which has developed a fault, John Lewis claimed we needed to take this up with Dyson directly."
"Unfortunately John Lewis is not what it once was. The decline is no more apparent than the Liverpool branch."
"Overpriced, over stocked, messy and confusing place."
"Not even worth one star. Bought a washing machine from John Lewis eight weeks ago. On Thursday it failed - so practically brand new. John Lewis attitude to our situation shockingly poor."
"Downside I have noticed a considerable price increase on all John Lewis goods."
Shopping Experience
Pros:
"This is a great shopping experience in Liverpool One Shopping Complex."
"Had a lovely experience yesterday. Enjoyed a complimentary cake and coffee with the John Lewis card."
"Staff were amazingly helpful. Store and cafe properly accessible."
"Definitely recommend."
"Always enjoy a lovely latte in the Café and I bought some gorgeous perfume (Burberry Goddess) - the ladies on Beauty were very helpful!"
"Great service yesterday from Joe Curran on electrical regarding my after care cover."
"Nice big spacious store. All the usual quality products you'd expect from JL."
Cons:
"Called in for buttons and while we were there decided to have a hot chocolate and a coffee, the bacon looked nice so my hubby wanted a bacon on toast so I had egg, 1 slice of my toast was really burnt, too burnt to attempt to eat so I had to leave it."
"For a long term John Lewis advocate who's purchased clothes, sofas, cameras, tv's and numerous other items I'm surprised how quickly I've decided to shop online."
"All in all no help offered - I felt as if I was an annoying distraction from the fun I had obviously interrupted!"
"Can't understand why people shop on the internet. Visit the shop instead and support your high street."
"As always very busy in nearly all the departments, lovely christmas decorations everywhere."
"Love shopping here everything you want from household goods, gifts, clothes perfume and makeup etc, the cafe has a great selection of food and drinks."
"For how busy the store was, we didn't find we had to wait too long to get it all sorted and were quickly and happily on our way out."