Daniel Department Store Reviews Summary

Customer Service

Pros:

• "The standard of care, service and communication we received was exceptional."
• "Staff are very helpful and attentative."
• "Friendly courteous staff."
• "I experienced the most amazing customer service in the lingerie section of Daniels yesterday."
• "The staff on the 1st floor, which we frequent because of the toy section, and the staff on the lower ground floor are super helpful and courteous."
• "Polite, helpful and courteous staff always and you may pay slightly more but the service, delivery and general thoroughness is not like something you see in some big out of town shops that will remain nameless."
• "Staff are very helpful."

Cons:

• "Absolutely outrageous service."
• "A rude member of staff said in a harsh tone 'We need to make money and I don't want you in here so move along'."
• "Also the returns policy is terrible! don't bother paying way over the odds just because it says Daniels on."
• "Very disappointed with the staff here. They give weird reason for not returning the goods and don't listen to you."
• "Bad customer service rude and sad staff in the children's toys department."
• "Customer service in the furniture department very poor."
• "Terrible staff."

Product and Stock

Pros:

• "They have clothes for men women and kids, kids toys, baby section, homewear."
• "Brilliant toy department, had a bit of old toy shop 'magic' about it."
• "A great shop with an amazing selection of stock, fairly priced and well laid out."
• "The toy department is excellent and very popular with children."
• "Daniel has something for everyone from a fantastic toy department to a great collection of premium fashion brands."
• "The toy department is very good here, with a wide selection of Lego, Playmobil, Brio."
• "The selection of toys was the biggest I've seen, so many different types of dolls and lego."

Cons:

• "The box surrounding the mattress arrived in a right state, ripped to pieces and no support so clearly been bent in the middle like a banana."
• "The rest is just naff and overpriced clothes and trinkets for tourists over the age of 70."
• "The toy section is large and well stocked but not particularly competitive on price when compared to Smyths or Amazon."
• "Daniel store is one of the worst store in Windsor they don't have good qualities stuff."
• "Items are overpriced and clearly they just put 20% on top to make an even bigger profit!"
• "It’s a mess as well. Avoid."
• "I got bed set from them that's quality is very bad i don't suggest to anyone to go there and spend your money in this store."

Store Experience

Pros:

• "Lovely department store! Great (clean) baby changing/feeding facilities."
• "They also have 3 cafes in the store which I really recommend trying out!"
• "There are escalators to all floors and also 2 lifts to all floors in the store."
• "Can I say the security guard on the front door is amazing! Welcoming you to the store with the biggest smile."
• "One of the best shops in central Windsor."
• "A good old-fashioned department store with modern-day designer shop outlets."
• "Great store with an extensive toy department upstairs, smart clothes and a really nice cafe on the ground floor."

Cons:

• "No bags allowed in changing room. Unheard of before."
• "No wonder everyone’s going online."
• "Only downside were the disabled toilet was dirty I had the pram and it was only available area I could go to with the pram."
• "Also the returns policy is terrible! don't bother paying way over the odds just because it says Daniels on."
• "Went there recently and saw the older members of staff treating the younger staff like rubbish."
• "Sometimes packed with random shelves and tables which limit flow of customers and therefore the fun of shopping."
• "At closing time they literally throw you out, but also close all the elevators and ways out apart from one lift which they follow you to, repeated asking you to leave."

Pricing and Value

Pros:

• "A great shop with an amazing selection of stock, fairly priced and well laid out."
• "Sell a variety of unusual labels & brands as well as the more established names & often at very competitive prices."
• "There's a good range of quality items on display without them being ridiculously expensive."
• "You can eat in the store inexpensively or just take a coffee."
• "The Patisserie is always good for a tasty brunch with amazingly fresh pizzas, salad and pastries."
• "Greek salad was a chefs kiss."
• "The store is clean and has a variety of good stuff."

Cons:

• "I bought some Bird sunglasses today. Priced at 99 pounds. Being the last pair I was offered a discount to 85 pounds. I’ve since seen them selling for 85 pounds on the Bird website. So no discount and marked up beyond RRP."
• "The small cafe is well overpriced though."
• "Traditional department store, over priced but well presented and good to see these kind stores still going."
• "Items are overpriced and clearly they just put 20% on top to make an even bigger profit!"
• "A little on the pricey side, but it is in the tourist attraction that is Windsor."
• "Daniel store is one of the worst store in Windsor they don't have good qualities stuff."
• "Rated one star due to overly aggressive return policy."