Address: 152 High St, Colchester, CO1 1PN, United Kingdom
Phone: +448007831783
Rating: 4.3
based on 138 reviews.
Customer Service
Pros:
"Bow was very friendly, efficient and trustworthy."
"Positively good service, pleasant staff, used cafe nero indoors at Fenwicks, exceptional service really great to still have quality department store."
"Always great service at every stage. So much so that you'll end up spending more than you bargained for! The products are always top quality."
"Excellent customer service from Karla in the Home Department. Helpful, down to earth and friendly."
"This young lady was delightful and so helpful, even though they were obviously short staffed she made sure that myself and daughter were well looked after."
"Always a great treat to visit Fenwick in Colchester. Customer service is always beyond satisfactory."
"Very professional friendly staff always smiling and ready for help, never ignore people!"
Cons:
"The assistant went into panic mode as she needed the supervisor who refused to exchange the gift or listen to reason."
"Having a sales assistant approach me as I was looking at gifts and say 'These are rather expensive so may be out of your price range' is a little bit elitist."
"Unfortunately there is one male member of staff who always seems to look you up and down and has zero customer service."
"Having worked in retail myself I was amazed when I said 'good morning' to staff as I entered the shop and was ignored."
"Staff are miserable as miserable can be, mainly because they have very little to do."
"The layout is good and clean. It annoys me when I see staff chatting among themselves, you could be making a sale, you can't switch off on the shop floor."
"One thing that always gets me is the young girls that work on the department's can be quite rude and arrogant."
Store Atmosphere
Pros:
"It's Fenwick, an oasis of luxury, modern but still old school (in grace brothers sort of way). Even if you don't buy anything it's worth going in for the ambience."
"Such a great variety of premium brands."
"Love Fenwick. Such a top quality building carry a huge amount of top quality products without being pretentious, also very well laid out."
"Love this store. Very clean, classy, sophisticated."
"Italian restaurant on top floor with views over Colchester."
"The place is huge and the range of products are good."
"Beautiful shop maintaining that old school department store feeling. High quality decor, very pleasant polite staff & high standards in everything."
Cons:
"I love this store, one of its downfalls is its far too expensive for most of the people in Colchester."
"Expensive shop for rich people who have too much money and live a style over substance life."
"The prices are insane and they seem to have instructed all the female staff to look like air hostesses."
"Its prices are out of reach of me and many others in the area, people who look for bargains in Primark."
"It's a lovely store. Looks beautiful. Helpful staff. But lacks depth, very expensive across the board, with very very few 'wow factor' products that would inspire me to spend."
"Very expensive, I'm surprised it's still trading."
"Shame it's next to the NCP carpark that basically mugs you on the way out it's so ridiculously expensive."
Product Selection and Quality
Pros:
"A brilliant department store, always clean, fresh, completely modern, festive and a huge selection of things!"
"Phenomenal team especially the Chanel girls."
"The collections in the store are not huge, but the items stocked are will priced and displayed."
"Very spacious, excellent choice in all departments."
"Prices are competitive on many items. So good to see a strong independent store in these days of homogenized high streets, good on Colchester."
"High quality products unlike many other stores left in Colchester."
"With its 4 floors filled with every colour you can imagine, from the clothes to the stunning range of ladies designer handbags *drool*."
Cons:
"Very disappointing. Signage we found confusing as to finding our way around the store."
"No Returns. They have a fancy new shop front but their policies on exchanges and returns are from the old-school department store book of retail."
"Very nice to look around. Exceptional clothes and homeware. But...prices extreme for regular shopping."
"It’s a tranquil oasis in Essex."
"Tried to buy a cashmere jumper but they were only suitable for very old ladies, poor selection of ladies fashion unless you are of a certain mature age."
"Most of the ladies section was sale items. I was specifically looking for Seasalt which we were finally directed to but no salesperson able to help."
"The one thing that makes me cringe, is the down-right snobbishness of the whole atmosphere."