Address: 47 Coventry Rd, Exhall, Coventry CV7 9FU, United Kingdom
Phone: +442476686699
Rating: 4.6
based on 212 reviews.
Customer Service
Pros:
"Phil Booth was very helpful and spent a good deal of time helping me to decide on my new car without being pushy."
"As soon as you walk in you feel the warmth and greeted by staff."
"Both Claire and Stephanie on the Service Desk ensured that I was kept fully advised by text at all times, with an accurate estimate of the time it would take to complete the work."
"The staff went above and beyond my expectations. Not only was the work required done, but it received a 'health check', wash and valet."
"I thoroughly enjoyed my visit, and am now enjoying my new car."
"Michael Jones and the team have been awesome from start to finish."
"The manufacturers, dealership and in particular the sales advisor come highly recommended."
Cons:
"Save yourself some time and nerves and don't go to Listers."
"He was very apologetic in relation to my vehicle not being valeted but he was more concerned reference the comments I had overheard by one of his staff."
"Staff was busy chatting to each other and it took like 10 minutes before anyone approached me."
"Person dealing with me had attitude of 'let's get it over with'."
"They didn't even bother to reply!"
"AVOID. DON'T BUY SKODA, DON'T USE LISTERS!!!!!"
"Every time I call I receive a different and conflicting message from the service team."
Sales Experience
Pros:
"Buying my new car I found the sales process relaxed and informative with no pressure."
"From the initial enquiry phone call, to the personalized video, to the fantastic condition of the car when i visited and finally the actual pick up of the car."
"Jack sorted all the aspects of our finance and he was also fantastic."
"I love my 300bhp Skoda and I can’t think of another car that you could get at this price with this level of power and comfort and costs this less to run."
"A very pleasant experience from start to finish."
"First class service from start to finish."
"Just sold my car today, got a great price for it, everything went nice and easy thanks to Phil who is incredibly helpful and nice, he sorted everything out for me straight away."
Cons:
"What would have been a 5 star review is only 4 so still fairly good but could have done better."
"Great cars, poor and rude management! AVOID."
"So bad marks for sales, good marks for service."
"Car went in for emmisions recall and handed back with engine management light on!"
"I then heard who I presume to be the manager reply by saying words to the effect of 'oh has he now, well tell him to jog on!'"
"Actually embarrassing how poor he and the experience was."
"Made no attempt to sell us the car, stood and just watched in silence as we sat in it."
Facilities & Amenities
Pros:
"They conducted a safety check which was very impressive."
"Had a service here today. Had to wait there while it was being done. Waiting area excellent with free coffee/tea as much as you want."
"I live 2 miles from a Skoda dealer but was more than happy to travel 20 miles to Listers."
"The spare wheel was fitted by the technician. The following day I tried to get my tyres replaced but the locking wheel nut key was missing."
"Went in to get a faulty key diagnosed under warranty - needed to be reprogrammed - but car given a free safety inspection and wash as well."
"Not a bad price considering the oil and parts are approx £100+."
"Strongly recommend this branch and I'll be recommending my family and friends."
Cons:
"The first thing I will moan about is only a slight thing but as they say 'it’s the small things that matter'. My car has been at this dealership all day having had a service, MOT and an inspection on an issue I’d reported. I’ve collected it and it hadn’t been cleaned."
"The only downside I can think of, is lack of parking spaces."
"The only problem I find is the string of extras they try and sell insurances etc. really put me off."
"Job Done? Not quite, service book not stamped or updated even though it was sitting on the passenger seat, and for £260 I would have expected the interior to be cleaned, but mud and leaves were still present on return..."
"Booked the service at least 2 weeks in advance so I could get a courtesy car, only to find on arrival that the booking wasn't made!"
"Whenever I leave the car for service, the Skoda dealer had scratched my car twice."
"But when I go to the garage to make them fix the work, they would just make it worse."