Bristol Street Motors Ford Shirley Reviews Summary

Customer Service

Pros:

• "Great service. Steve made changing my car so easy."
• "The excellent service did not end there......Umir called me after a couple of days to make sure the car is ok."
• "John G was amazing after such a great experience when we purchased my mothers car we decided to look when I was buying mine and he was amazing."
• "Jonathan was super helpful, from booking a viewing to showing me the car and talking through everything, all its features, and the paperwork."
• "Thank you so much (John Gardiner) for your quick, efficient service, and 'patience of a Saint'."
• "I can't praise the sales staff at Bristol Street Motors Shirley too highly."
• "I received an absolute top class customer service experience from Jonathan."

Cons:

• "Apart from someone approaching us when we arrived, everyone was then too busy to talk about what we wanted."
• "Booked a test drive and arranged it with one of their salesmen. Arrived for the appointment and no one knew anything about it."
• "After waiting for approximately 20 minutes, a sales person eventually asked if he could help. Unfortunately we found him to be quite rude."
• "Her initial call (due to isolating) was met with an aggressive sales patter."
• "No communication whatsoever as to what she can expect for her new car."
• "Despite several calls to Service department he never managed to speak to anyone in servicing that WEEK despite leaving several messages."
• "Called their servicing department on Wednesday midday, to enquiry about servicing my car. It's now Friday and still no call...!!"

Car Purchase Experience

Pros:

• "From the moment I walked into the showroom to only have a look..... to the day I drove my brand new Puma off my experience has been the best."
• "So far the Puma has been great."
• "The vehicle was delivered to my home every bit pristine as it had on the video."
• "I will definitely be buying my next car from them."
• "So happy with my new car!"
• "Everything was well explained, they sourced a really good car and Gary made my wife feel special by doing a showroom 'big reveal'."
• "I'm super impressed with Bristol St especially Tara for getting my lovely new car in under a week and for keeping me updated through the process."

Cons:

• "I'm not sure I'd go there again to be honest."
• "I got talked into their extended warranty with AA cover and never got had any details on the AA cover when the 3 year warranty kicked in they were just happy to get another 500 pounds off me please beware of these rogue sales people."
• "Never buy used car as car is never checked."
• "I bought a new Focus 12 months ago after 15 years of driving Volvos... I am in two minds about another Ford or a return to Volvo, hence a 3 star rating."
• "I mean the sales advisor tried his best to secure another deal for me but all he cared about was trying to sell me a car with EVERYTHING on it."
• "It smells of cigarettes, has white stains on the two front seats and has a warning light fault with the tyre pressure."
• "A £10k car is smelly and faulty, just awful."

Dealership Environment

Pros:

• "Great place, nice and friendly staff!"
• "Dealership to recommend to all my friends. staff very helpful and willing to help."
• "The showroom is clean and tidy, parking is good for disabled people like me, and for others."
• "Really nice showroom."
• "All staff were friendly, the new showroom is customer friendly too."
• "Very friendly people who provide the personal touch, plenty of coffee and help in choosing your vehicle."
• "The whole atmosphere in the branch was calm and friendly with all staff engaging making every customer welcome."

Cons:

• "Both times we've been here the staff just seem like they dont care. Would not recommend at all."
• "This dealership couldn’t care less about selling you a car at all."
• "Sales staff uninterested, rude, dirty desks, refused to offer test drive for car as he had 'too much work too do'."
• "Unprofessional, unorganised with no desire to sell cars!"
• "Initially Staff didn't acknowledge me as a potential customer!"
• "Used this garage once and really not happy. Service was very poor and the staff un helpful."
• "Awful... After looking around for 20 mins... after another 10 mins went by I decided to take my leave... POOR CUSTOMER SERVICE."

Recommendations

Pros:

• "I would recommend Bristol Street Motors Shirley to anyone as their customer service is great."
• "I would recommend them to friends and family."
• "Definitely would recommend this garage to buy car from, very professional, very helpful, Craig 10/10."
• "A very professional dealer that I would definitely recommend."
• "I will be recommending to family and friends, and hope to return in the future when it’s time for another change!"
• "I'd happily recommend them to anyone because else. Good selection of cars, reasonable prices and the service was excellent."
• "I would certainly recommend this dealership to anyone looking for a quality vehicle and excellent service from the sales department."

Cons:

• "Avoid."
• "Both times we've been here the staff just seem like they dont care. Would not recommend at all."
• "Won’t be returning, won’t be recommending to anyone and you’ve potentially lost two sales."
• "Visited this showroom mid last week looking to buy 2 cars for my Wife & Daughter... We left and took our custom elsewhere and bought from another nearby garage. Shocking!"
• "Avoid avoid avoid!!!"
• "Can’t even be bothered to come back you when you express an interest in a car and ask for pictures... now only to find out it’s been reserved what a waste of time."
• "The staff were useless, didn't know anything about the event and offered us a 'deal' of the same car for £70 a month more."