"Tony Miller at Glyn Hopkin Chelmsford was so knowledgeable and helpful he erased any concerns I had."
"Absolutely brilliant from start to finish. Communication was excellent, everyone was so welcoming."
"Andy Porter was the salesman that dealt with my father's car sale, he was fantastic."
"William Martin-Smith was outstanding in helping us upgrading our car! He was informative and helpful."
"Can't thank Glyn Hopkin enough for the great service I received whilst choosing my new car."
"Thank you, Andy and the rest of the staff for your great customer service."
"Brilliant service from MG, I never thought I would see myself purchasing an MG."
"Great service from Andy Porter the sales guy shame about the service department."
Cons:
"The customer service at this dealership is appalling. I was mislead the whole time."
"From the moment we enquired about buying a car the service was poor."
"It's a true shame to have to write this review, we had high hopes, that's why we went out of our way."
"Salesman was offhand, showed little interest in our custom."
"Visited Glyn Hopkins Chelmsford Honda dealership to look at the new 2019 C-RV Hybrid. Salesman said 'No, we only have the one and need to keep it here for people to see'."
"This was the worst customer service (from both X and Y) I have EVER had."
"Nice showroom, lovely cars, met with Andy and looked at a couple of cars and pricing options. Still waiting for a call back and that was 3 weeks ago."
"A complete disgrace of a company! a now heavily pregnant relative of mine has gone without her 2020 mg zs for over 3 months."
Product Quality and Selection
Pros:
"Brilliant service at Chelmsford, William Martin-Smith was outstanding in helping us."
"Bought an ex demo mg5. Andy Porter was extremely helpful and knowledgeable."
"Bought a new Fiat 500 convertible from Mitch Slack. Fantastic experience, entirely online."
"The car is mainly good, however had I known the Apple play would not work properly I probably have looked elsewhere."
"Drove away with a brand new Plug in Hybrid HS about a month ago. We had great customer service from start to finish from Tony Tibbit."
"Very impressed with the service from MG Chelmsford. All other MG dealers I spoke to couldn't promise delivery of the new ZS model before earliest July."
"I Just love my MG zs so easy to drive, sales staff are so helpful Andy Porter sorted everything for me from ordering to me picking my car up."
"Absolutely 5-star from customer service to the quality of my car. Have been driving my MG ZS for nearly 2 weeks now and it's drives so comfortably."
Cons:
"The first I knew it was an issue when I was told good luck with getting that to work! I am also disappointed that the mats I pre-ordered have still not arrived."
"Immediately after collecting the car, we had tyre pressure warnings, X said we should just top up the tyres - would you expect this from a brand new car?"
"Don’t worry Bilton Road Parts, I will never darken your door again! Stood in parts reception for 10 minutes, 3 guys using screens didn’t even look up."
"Visited Glyn Hopkins Chelmsford Honda dealership to look at the new 2019 C-RV Hybrid. Salesman said 'No, we only have the one and need to keep it here for people to see'."
After Sales Support
Pros:
"Excellent personal service including car being driven to our house on Andy's day off. The car came sooner than promised too."
"Excellent advice and help given by sales advisor Andy whose knowledge on MG range was brilliantly useful."
"Had the pleasure of dealing with Alex White A couple of days ago to sort out new car. It was pleasant, friendly, and efficient."
"Excellent and comprehensive service. Friendly, approachable and technical minded staff with simple explanations."
Cons:
"Harvey was polite and very helpful from the minute I spoke to him on the phone to the point of delivery, Harvey was very patient with me."
"Booked car in for a Honda 12 plus service. Absolutely disgusted to be charged £7 for sundries."
"I'm from Ireland and was sold this car with a warranty. Glynn Hopkins would not stand over the warranty."
"So helpful, great communication and went out of there way to get my car for me in the shortest possible time."