Bill's Braintree Restaurant Reviews Summary

Service

Pros:

• "Ruby, our waitress, was outstanding, going above and beyond in her service, making our visit memorable."
• "Service was just a little slow but our food was delicious and staff very friendly."
• "Kelly did an Amazing job of serving us incredibly quickly and efficiently."
• "Fantastic service from our lovely waiter Jake who helped me with the menu."
• "The staff was polite and service was quick! Overall, a pretty nice and cosy place."
• "Service was swift, Jake our server was very polite and had a super knowledge of the menu."
• "Our waitress' Ruby and Saffron were attentive, friendly & polite."
• "Lovely decor and comfy seating, plus wonderful service from Jaqs."

Cons:

• "We were greeted by a quite abrupt lady manager, who I observed throughout the evening was quite a 'presence'."
• "Service slow, you could tell everyone in the room was waiting a while took over an hour for mains to come out."
• "I felt like the staff had forgotten us. The food was not worth the money we paid, my chicken was warm rather than hot and had no flavour."
• "My friends and I went for their bottomless pancake deal and was greeted by rude staff who didn’t know what deals they had going on in their own restaurant."
• "Was greeted by member of staff that did not say a warm welcome. To be sat at our table we ordered one starter and 2 mains we get the starter but an hour went past with numerous people getting their food before us who arrived after us."
• "First time coming here but think it be my last. It took ages to get our drinks and starter and food."
• "I have come to bills several times and always had a good experience. This time we were served by Jaqs and she made our experience the best it has been. She was happy to chat to us and helped me when there was a slight problem with my order."
• "Confused staff, no direction for service. 2 and half hours for mains and deserts."

Food

Pros:

• "Food was great and service prompt and friendly."
• "Burger meat was nice the rest of it was tasteless, and the chips were not rosemary as advertised."
• "Very nice menu, with a lot of seating. Busy and popular, even on a Monday morning."
• "We liked how the food was made and it was very delicious and we really enjoyed it."
• "The food was so delicious and amazing. I ordered lobster and seafood linguine, and it was the BEST pasta dish that I have ever had in my life."
• "The atmosphere, despite the restaurant being fairly empty due to it being a Thursday evening, was great. There was laughter and smiles on everyone’s faces. The food as ever was splendid."
• "Went to bill’s restaurant a couple weeks ago with family for a nice meal, had an incredible time."
• "I will start by saying this place has one of the best coffees I have ever tried! I was impressed! I compare places for breakfast and brunch based on their Eggs Benedict and to be precise on the way they make their Hollandaise sauce."

Cons:

• "The truffle chicken tasted of 1% truffle. The peach and mint drink had the mint did not taste of mint at all it just had the mint stick in."
• "Food was good although meal taken down right and bits left off. Said we wanted a meal deal (buy one get one free) at the point of ordering yet when bill came full price was charged for both."
• "Took a while to get served and another 50 minutes before food came out. Chicken burger was tasty and fresh. The king prawn and salmon salad had very little prawns and salmon in."
• "I visited bill’s for the first time last night with a friend and it’s safe to say I will not be returning. The service was awful. It took so long to get our drinks and I felt like the staff had forgotten us."
• "I was disappointed to receive two Luke warm lattes. Asked for extra hot for the second one but they don’t do that. Also the size of a tea cups worth. Eggs Royale looked great but the yolks weren’t runny."
• "First time coming here but think it be my last. It took ages to get our drinks and starter and food and when I got my rib meal for nearly 18 pound the ribs was burnt."
• "We came for a leisurely family meal, 8 adults, 3 under 10, 2 well-behaved dogs. Our waitress' Ruby and Saffron were attentive, friendly & polite."
• "Amazing place to eat. We had the all day brunch and bills burger. The child had Mac and cheese and chips. Brunch was excellent and burger is best I have eaten."