Bill's Guildford Restaurant Reviews Summary

Service

Pros:

• "Ellie did a great job getting our orders right first time, there were 10 of us and some had substituted items."
• "Very grateful for Kathy and her managing our enormous party of 18 pax."
• "We were fortunate enough to be squeezed in without a reservation and were grateful."
• "never had to look for my server. If she wasn't there, the manager was on hand for any questions."
• "Andrew, was very attentive, available, helpful, friendly and fun."
• "Fantastic service from Claudia. Felt right at home as soon as we sat down."
• "Amazing service from Duilio on Friday night! Super friendly and pro service and he went out of his way to make sure we had a really special evening."

Cons:

• "The waiters appeared disinterested in their jobs, or they overlooked my order."
• "Not a single waiter / waitress even acknowledged us at all despite constantly walking past us."
• "The server just put the extra amount in without asking. Disgraceful behavior."
• "Secondly, we had to call over a waitress to order after being sat at the table for a while and then our drinks took 20 minutes to arrive after us having to chase them."
• "Service wasn’t great and seemed like we were trying hard to get attention to get seen to."
• "Service was friendly but incredibly slow. Each course took ages to arrive (as did service more generally) and when it did arrive it was often muddled, featured the wrong cutlery or just plates came out at different times."
• "the service was horrible. we waited 25 minutes to sit down and 35 minutes to get the starters."

Food Quality

Pros:

• "We both ordered the garden plate, which was massive and delicious."
• "Food was very tasty as always."
• "The breakfast was good quality and good value."
• "Beautiful food. Beautiful team. Beautiful venue."
• "Food was tasty and the service was good."
• "we had to ask if everything was homemade as it was so fresh and delicious."
• "The food was extremely neat and presentable with it also being a very filling/appetising."

Cons:

• "The food was below average for Bills, we had set Xmas dinner menu. The veggie/vegan was particularly disappointing."
• "The candy cane drink took a while to arrive, was way too sickly and very expensive."
• "Sadly the first delivery they hadn't made the customisations and so my daughter refused to eat it."
• "Food was extremely disappointing. My prawn cocktail came with 3 prawns."
• "Pancakes were a big disappointment and when I was talking to the manger about my disappointment she told me that their pancakes always were like that."
• "When she complained, the chef made a new one that was so overcooked that it was hard and dry."
• "The Plant Plate was absolutely not worth the cost, for £13 you got very little."

Atmosphere

Pros:

• "Cozy place in the centre of Guildford and super friendly staff."
• "Great friendly staff in an interesting old building. We were seated downstairs in what felt like the crypt of a church."
• "Tucked away in a cosy alley in the heart of Guilford is Bill's. Rustic decorations, indoor and outdoor dining, with great food, and friendly staff."
• "Really awesome experience for an impromptu Saturday brunch."
• "Always getting back to Bills in Guilford. The place has great atmosphere."
• "Good atmosphere and in a good location."
• "A very cozy and minimal setting in a restaurant that makes you feel welcomed since the first moment you get inside."

Cons:

• "There are so many tables in a small place that it feels like you're literally eating with the person on the next table."
• "However, it can get really noisy and suffocating sometimes."
• "Ground floor accessible but note that the Gents lavatory is down an ancient stone spiral staircase."
• "however there was poor spacing and the noise levels were very high."
• "Too crowded and noisy. Not a place to sit and relax and eat your food and enjoy."
• "That is a very loud music venue."
• "This created an awkward and uncomfortable environment for the rest of our brunch."