KFC Mansfield - Nottingham Road Reviews Summary

Service

Pros:

• "Service was good."
• "Pleasant and speedy service at the time I attended."
• "Staff seemed happy as did the customers in the place."
• "Staff were very smart and friend this place should get an award."
• "Staff seem polite."
• "Went to KFC with my family as part of the eat out to help out scheme. Our food was piping hot and we got a great deal on our meal."
• "Staff were extremely helpful and nice!"

Cons:

• "AVOID THIS KFC AT ALL COST they always miss some of my meal whatsoever."
• "This KFC is disappointing every time i go. Staff rude. Staff don’t understand. Staff get order wrong."
• "The staff had a very poor attitude, lead by the team leader. Who was Rude and uneducated."
• "4 women behind the counter seemed more interested in chatting and flirting with the Uber/just eat drivers than bothering to clean up."
• "The manager... very unprofessional and seemed inconsiderate."
• "The staff seem to have a goal to offer the worst customer service possible."
• "The staff don't know what they're doing what so ever and couldn't care less about customers."

Food Quality

Pros:

• "Brilliant food."
• "Chicken was nice: cooked to perfection."
• "Chicken was hot and cooked well."
• "The popcorn chicken was great as usual and the chicken was different gravy."
• "Food was freshly made, hot and tasty."
• "This time the food was Fresh hot and tasty."
• "Food- KFC, so good if you like it."

Cons:

• "Sometimes you get boarderline burnt dry chicken."
• "Tasted like some of the 11 herbs and spices were missing."
• "All the Chicken including hot wings and Zinger burger were so dry.. and chewy.. not pleasant."
• "The food iv just had was the most greasy soggy chicken iv ever had, cold under cooked chips."
• "The chicken looked raw there was no coating on it just horrible skin that looked uncooked."
• "The chicken fillet was more like a nugget and the gravy was just like water."
• "1 piece of chicken was so dry it was inedible."

Cleanliness

Pros:

• "Recently renovated seems clean and more inviting than before."
• "Store was nice and clean."
• "The dining area was IMMACULATE!"

Cons:

• "The restaurant was dirty and the toilets smelt and looked vile."
• "The kitchen always looks like a bomb has gone off with so much food on the floor."
• "Absolutely disgusting establishment, floors and tables dirty and sticky plus the bins over flowing with rubbish."
• "Half the tables had trays of half eaten food and rubbish and there was food and rubbish all over the floor."
• "The drive thru windows are absolutely disgusting and have been well before Christmas."
• "The drive thru surface is disgusting."
• "Chicken had a funny taste to it like burnt plastic."

Order Accuracy

Pros:

• "It's a KFC, so the food is exactly as you'd expect, nothing more, nothing less. They almost always get the order right."

Cons:

• "Every single time I've been here, something is missing."
• "Food missing from the order."
• "I didn’t receive my regular chips with purchased Mighty bucket for one."
• "They got our chicken order wrong."
• "Sent us a vegan burger and raw uncooked chips that was not on the order."
• "Half of our food was missing and KFC’s answers was to try and clam my money back from just eat."
• "Food is always tipped into the bag."

Customer Experience

Pros:

• "Went to KFC Last night in Mansfield. There was a young gentleman working there. I just want to say he is the most enthusiastic polite person I have come across working in a Fast food restaurant."
• "Fully recommend if you are looking for a first class eating experience with the missus, especially if you are looking for a naughty night out without the kids."
• "If you've never been to KFC before I'd massively recommend it, if you have then this is a fairly good one."

Cons:

• "We will not be returning."
• "Never again shall I waste my hard earned cash visiting a kfc again."
• "This is the last time I will be visiting KFC Mansfield and in future will venture out further to, hopefully, have a better experience."
• "Definitely won't be going back ever again."
• "I will never ever order anything from KFC and will share it on media."
• "I like KFC food and this branch is by far closest to where I live but despite this I will not be returning."
• "Honestly the slowest service I’ve had getting for from a restaurant."