KFC Slough - Farnham Road Reviews Summary

Food Quality

Pros:

• "Food was great never any complaints about the quality of food."
• "Food tastes lovely like always, always seems very busy with not enough staff."
• "Food was as good as I've ever had from the chain."
• "However my food, when correctly served was hot and delicious."
• "All chicken cooked correctly & piping hot."
• "Taste same as other KFC but this one was a bit different I asked if I could get my chicken fresh and the worker agreed I can get it fresh I did wait a little while but I got my meal piping hot which was a first from KFC chicken was juicy and crunchy with the right balance."
• "Order furnished very quickly and food is fresh, tasty and hot."

Cons:

• "RAW CHICKEN!!!!"
• "The chicken is sometimes very dry and not fresh."
• "Quality has gone down the drain since past few months, there is no meat left in wings, it’s just batter and oil."
• "Food is awful smells off like been re-cooked in old oil always missing items noncare in prep all chicken is grey full of veins not white at all like in images they don't care when you phone up if people ran my shop like this I'd fire them."
• "Both burgers chicken was uncooked."
• "Chicken wasn’t good as we expected."
• "Funny enough the food wasn't cooked enough the boneless feast chicken wasn't cooked enough."

Customer Service

Pros:

• "Staff helped me to pick special available at this store for my kid. Really supportive love the way they explained."
• "The Manager has excellent customer service skills."
• "Food and drinks were packed and served correctly by soona."
• "Staff were efficient and friendly, service was fast."
• "Really good experience. Food was just like any other KFC but staff were very helpful and friendly."
• "Excellent customer service from the lady at the till and the lady on the floor."
• "They are very polite when you tell them the order is wrong."

Cons:

• "It was one of the worst experiences of my life!"
• "don’t bother going here, visited earlier and a young girl was working here and rolled her eyes at me and did not open the window."
• "Afraid the service here leaves a lot to be desired."
• "Very poor service. Every time I have ordered it has always been the wrong order please always check your order."
• "KFC Slough has the worst customer service I’ve ever come across."
• "Staff are useless, rude and Don't care, our order was wrong twice."
• "Customer service is poor, with literally the bag being shoved at you through the window."

Cleanliness

Pros:

• "Toilets clean, tables cleaned & free of debris."
• "Store is very clean and good, well maintained."
• "This has to be one of the cleanest KFCs I have ever visited."
• "The place is relatively clean and the staff are friendly."

Cons:

• "Don't bother using the disgusting toilets, not cleaned and absolutely filthy and diabolical."
• "Cleanliness can be massively improved as the tables are usually dirty, toilets are horribly horribly dirty."
• "ABSOLUTELY UNHYGIENIC PLACE photos are attached."
• "Dirty tables! Asked for our table to be cleaned."
• "Restaurant is disgusting to sit in. Behind the tills, there is food all over the floor and counters."
• "Very bad experience, this place is just disgusting, all the tables are always full of rubbish and food after previous customers also there is food and rubbish all around on the floor."
• "Almost all the tables were dirty, the trash cans full, disgusting."

Order Accuracy

Pros:

• "Been to few KFC, some place food was not fully cooked, some place would give less food or even not add in the bag but on the other hand this KFC food was perfectly cooked, everything added but might even but some extra sauce."
• "Food and drinks were packed and served correctly by soona."
• "Always walk in to request bucket of legs for family and they deliver."

Cons:

• "Always leaving off the sides in the bag, never have mayonnaise tubs even though half the meals advertise it."
• "Felt rushed out the door and after my order was finished was told they were out of some of the products on my order and given items I didn't really like."
• "Very poor service. Every time I have ordered it has always been the wrong order please always check your order."
• "Often errors with the order, such as missing items, or the wrong items inputted when placing the order."
• "They have messed up my order twice, I ordered through their app and half of the order was missing."
• "9/10 times they will get your order wrong and give you something you didn’t order."
• "On occasions when using the drive thru, I've had the food order either wrong or some of it missing."