McDonald's Reviews Summary

Service Speed

Pros:

• "Very clean and efficient restaurant ordered on the digital ordering machines collected and entered the number of the delivery board sat down and within 5 minutes food was delivered to our table."
• "Order was ready in minutes."
• "The service was very good and the order was ready within 10 minutes."
• "Service was fast, almost got our 4 person order correct just missing some chicken selects which there was no question about, just passed them to my daughter as soon as she complained."

Cons:

• "Went in today and they somehow managed to be out of every single drink outside of Oasis and orange juice."
• "So this was quite a good place for fast food but there was just one problem on our visit: We ordered our food but 15 minutes later it still had not arrived."
• "Very busy. My order was lost. Order number appeared on the screen then disappeared. Had to ask a manager to find my order."
• "Worst experience ever and a place visible understuffed. I used one of the machines to place a simple order for a happy meal and a hamburger menu. I paid for it, but no ticket with order number was issued."

Food Quality

Pros:

• "The wraps were tasty and the wrap of the day (sriracha) was excellent value."
• "Sometimes you just need the consistency of a Big Mac! Also, their coffee is not at all bad (black Americano), underrated and best of all so much cheaper than almost anywhere else."
• "I went with a friend...my burger was fresh...but his was not...the atmosphere was pleasant...the cleaner was doing her job well...it was one of the cleanest macdonalds franchises I've been to."
• "The stuff are polite, the order came out quickly and food was hot and fresh."

Cons:

• "Then my food arrives and it’s awful, chicken is literally black, coal."
• "Went in today...the burger had the wrong kind of onion in it...it tasted bad, and was very acidic."
• "Just had a breakfast delivered I've got to say it was absolute dog food the grease from the mcmuffin was a joke."
• "Ordered a jam muffin and some hash brown. The muffin was burnt and the hash browns were undercooked."

Customer Service

Pros:

• "The staff is very polite and helpful. They wish good day and good meal to the customers and that does mean a lot to at least some of the customers."
• "Massive shoutout to Adam B who went the extra mile to keep myself and family happy and took it upon himself to go and get our chips after we waited 15 minutes for them as our burgers had arrived 15 minutes earlier."
• "It is great to see people who care about their jobs and go above and beyond to deliver great customer experiences."
• "McDonalds Bracknell was great, I asked the staff to make sure there is no hair in it because the last time I came there before wave 1 lockdown, it had hair in it."

Cons:

• "The security guards should all be sacked. My good why are they there if when teens come in throwing food at other customers, screaming fighting and the guard simply watches them."
• "Ordered from the app and they delivered it to me...Last time I paid for my sweet chilli sauce but they didn’t give it to me."
• "Absolutely fuming a worker by the name of Sheila gave me my food then spat in the bag and then threw a chicken select at my forehead this is not okay."
• "I got a delivery and part of my order was missing. After calling the store I was told they could not do refunds."