"Staff were friendly and happy to help, Crew member Jorja was very helpful and efficient in getting our food to us quickly."
"Burger King here is great I've had no bad experiences staff are always friendly and always willing to help you, food was great and cooked to standard best Burger King around by far!!"
"The young gentleman who served us was ultra polite and helpful."
"People like Natalie are an asset to organisations and hard to find these day’s."
"Very helpful staff, the restaurant was very clean, i asked for a medium fries and the lady on the till upgraded them to a large for me."
"The staff was really helpful. I had a problem with my app but the staff helped me, and at the end I got want I wanted."
Cons:
"You should always expect a Long wait. Always get your order wrong."
"Drink machine is always warm and flat and food is always cold, they only seem to hire staff with an attitude problem who find any task assigned to them too much work."
"Worst Burger king I've ever been to. Every time I go there's always something wrong, either broken drinks machine or sides out of stock or just poor service in general."
"Waited 10 mins in the q. Only one person on the till serving."
"The food is great, but 90% of the staff can't be bothered. The other 10% are fantastic, and seem to spend most of their time covering for their colleagues."
"Then i explained what had happened and CHRISTINE was very rude indeed and did not apologize."
"Service abismal. Waited half an hour for food even though restaurant was very quiet. When food arrived we sent it back because it was cold. Replacement food was okay. Very disappointing. Will not be rushing back. Staff very unfriendly."
Food Quality
Pros:
"Have been to this BK a good few times now, food has always been spot on."
"But food was red hot and very nice."
"Been here several times before and it's always been really good, the food was good as per normal."
"The food was cooked fresh while we waited which was nice."
"Whopper burgers are lovely always a prompt service."
"The food was delicious, hot and well packed."
"The food was freshly prepared and to a good quality."
Cons:
"Place smell dreadful and toilets out of order been like this for few week I walked in last week and walked straight back out won't be back till the smell is gone."
"Light fittings were covered in dust and cobwebs, as a current restaurant employee when I saw this at a different food chain restaurant I was appalled by this... Even the service counter was filthy!"
"The burglars was ok but little dry and milkshakes was very sweet tasting a lot more than normal."
"Ordered the NEW crunchie milkshake X3 I arrived home and all the milkshakes were sour clearly the milk was out of date at this point all three of us were sick."
"The chicken nuggets was dry and my kids refused to eat them."
"Chips were dry, I can't complain about the service as it was a trainee."
"Ordered a 'gourmet' burger for £9.99 and it came with about two crispy onions and was barely warm."
Value for Money
Pros:
"great offers on the vouchers and the whoppa burgers when you download the app and sign up you get regular offers directly."
"Free top ups on the drinks was a nice touch."
"Oh so much better than McDonald's, especially the new one in Stourbridge. Always met with a smile, good quality grub."
Cons:
"And £1.99 for a small bottle of coca-cola!!! Woah! Its even more shocking when they don't arrive!"
"Chilli cheese bites for example, they're extremely good, but the price is a bit ridiculous."
"4 stars as the price is a bit on the expensive side for a fast food burger."
"The coke was quite weak and watery."
"Went through the drive thru today ordered a double whopper with cheese £6.49+50p for cheese, no chips or drink. Open the burger take a bite and the whole bun disintegrated."
Cleanliness
Pros:
"The place was really clean."
"Qent in to order a take out and inside was very clean, staff friendly and helpful, food was done fresh and was piping hot, very nice too will go again x."
"Pretty quiet inside the restaurant. The restaurant was clean."
Cons:
"Every table was filthy and had rubbish on it so had to sit in the window."
"inside closed toilets,dirty tables saw a ant invasion and dead spider skeleton in the freestyle drinks machine."
"Absolutely disgusting, the tables was dirty the toilets stank and wasn’t hygienic."
"Unhygienic! Whilst waiting for my order, the young female staff member was behind the counter biting her nails and picking her teeth!"
"The toilets smelled awful, I don't know if it was a blocked sewer or something but phoowie!"
"Have been to this BK a good few times now, definitely one of the dirtiest BKs I have been to though, would never eat in due to the smell of the toilets even in the main restaurant area."
Management
Pros:
"The manager of the store (Natalie) was very understanding and polite in the difficulties I was facing when ordering my items."
Cons:
"No management skills what so ever."
"the manager I think his name is Wilson is a right arrogant ignorant bully."
"Disgusting place to be Staff are very rude especially....... Bad service from each of them Food errrrr And the manager...... Don't recommend to anyone."