KFC Birmingham - Great Bridge Retail Pk Reviews Summary

Customer Service

Pros:

• "The service was lovely."
• "Customer Service was great there was a little issue regarding my rewards which was resolved quickly."
• "Absolutely amazing, Fatima who served us was friendly and helpful."
• "Great in taste and quick service, staff is good and cooperative."
• "The black lady who was serving on Monday 23rd around 11:45 knows what customer service is."
• "Brilliant customer service."
• "Friendly front counter staff, ordered a meal and sparkling water."

Cons:

• "Poor customer service from manager, when awaiting a table to eat in, by the time my food was served there were plenty spaces."
• "terrible customer service snotty nosed manager."
• "no manners at drive through, not good customer service."
• "The girl serving tonight on the drive through...no manners...no acknowledgement of anyone...absolutely rubbish customer service...bad attitude."
• "Customer service is horrendous, never been spoken too so awfully in my whole life."
• "Got served by amarah who had nothing but attitude."
• "Staff was not friendly."

Food Quality

Pros:

• "U cant go wrong with kfc the quality is amazing the chicken is great the prices are too and the wait time is short."
• "The chicken was good."
• "Overall fairly good. Food was hot, tasty and packed professionally."
• "Food good as always if you like KFC."
• "Food was piping hot, freshly cooked chicken juicy and succulent."
• "The food was superb. I had a 10 piece wicked variety bucket. Chicken was nice and juicy."
• "Good food, always fresh, varied menu."

Cons:

• "Awful. I got back home with my order and my son found a plaster in his flamin’ wrap and a portion of chips were missing."
• "The chicken was nearly cold when we got it and flavourless."
• "Gave us the left overs nobody else wanted, chicken was cold and had been left out for ages, fries were dry and like cardboard."
• "Food was too crispy and overcooked."
• "The food itself I didn't enjoy and I personally wouldn't recommend this KFC."
• "The chicken tasted like it had been from the night before and was very dry and tasted sour."
• "The food is stale and tastes awful."

Cleanliness

Pros:

• "The shop was lovely and clean."
• "probably the cleanest KFC in the West Midlands."
• "So me and the boys popped into kfc Great Bridge had the family boneless dipping banquet to eat in, this is in my view really good value at under £20...the shop its self was its normal clean and tidy self."

Cons:

• "The standards for cleanliness are pretty poor as the tables are dirty and greasy and the floor is somehow always sticky."
• "Used to like this Kfc but last time we went it was utterly disgusting. The floor and tables were all dirty as well as the toilets."
• "The actual dining area was a dump. The bin was overflowing. The tables all dirty and sticky."
• "The toilets well where do I start. Dirty slippy floor in the ladies they have obvious problems with the flush on the toilets as i was greeted with a used floating tampon."
• "I find that cleaning in general, on the tables/floor needs to be kept on of more too."
• "Disgusted to see food delivery drivers parking in blue badge bays."
• "Was greeted by a huge dead rat on the car park."

Order Accuracy

Pros:

• "Ordered a bargain bucket along with the free bucket on us by KFC deal on the app. Guess what, received all 12 chicken legs."
• "Placed my order on the electronic menu which was fine, order arrived in reasonable time."
• "Typical of a KFC place, but with really fast checkout."

Cons:

• "Been in to eat and had three delivery's from here and they haven't managed to get a single order right."
• "Service behind counter very slow and makes mistakes in your order."
• "Almost every time I've visited they have forgotten something I'd ordered."
• "Never get orders right half the time everytime I order there's something missing."
• "People working there cannot make a single order correct, it's ok in drive through but orders from deliveroo always come with something missing."
• "Got the orders wrong, took ages to put them together and the amounts are tiny."
• "This KFC consistently miss items off your order."