Currys Reviews Summary

Customer Service

Pros:

• "The staff were amazing as every question I asked was answered, making my shopping experience much better."
• "The manager was completely fine and very helpful and I even got my money back!"
• "Just had the best customer service from a young lad called Tom on the computing department."
• "Excellent service from Roger. He was helpful, well informed and an all round lovely bloke."
• "A massive thank you to Alex, from your Mansfield branch. He done an amazing job."
• "Great customer service at the manifest store. Donna offered us a great customer service with lots of support and information needed to purchase our new laptops."
• "Very friendly member of staff served us... even volunteered to help carry our purchases to the car."

Cons:

• "And despite there being signs all over saying free delivery we were told this no longer applies and it's 30 pounds to have it delivered."
• "The lady who spoke to me in store on the 25,08.2021 at 17:30 at the return sections needs some lessons in customer service she was rude and aggressive."
• "Awful customer services, we picked about 3 different washing machines but the computer 'said no'."
• "Went in looking at televisions, was approached by an LG salesman who was quite pushy and stood far too close."
• "Sorry but Currys in general has lost the plot. I cant remember the last time I ordered something online that actually made it to the store."
• "Dreadfully customer service... overpriced dreadful customer service... will never go there again."
• "Absolutely the worst service I have ever received... Absolutely appalling attitude for the 'customer service expert'."

Product Availability and Selection

Pros:

• "Selection of items is limited if you want to buy and take straight away, so I would call the store before if you know what you need."
• "They have a good selection of home electronics, Staff friendly and knowledgeable always keen to help and advise, 'not pushy'."
• "Over the past year, we've bought several items from here. Staff are always exceptionally helpful and are very knowledgeable of their products."
• "Great stock selection on most things, however I went in to look for baby monitors... I was very disappointed that more baby monitors weren't stocked."
• "To be fair there was some great tech on display, looking for a TV, lots to choose from, budget ones to 'sell your kidney' ones."
• "Excellent store in Mansfield. Wide choice of appliances at reasonable prices."
• "Curry's is a truly amazing shop never felt under pressure or hassled by the sales staff."

Cons:

• "No tumble dryers available to actually take away. And 10 plus days wait for delivery."
• "Disappointed chose a vacuum I wanted asked for one, assistant said none in stock and none in warehouse."
• "Never have anything in stock. Have to wait for it to be delivered to store."
• "But they seem to have drifted to concessions type selling - lots of sales guys are brand specific and only show you their products."
• "Poorly knowledgeable staff that seem to have no passion or care for the job, let alone customer service."
• "Then they had no stock for item in branch or whole of Curry's."
• "Some staff lacking in knowledge which resulted us taking home a laptop that didn't have all the features we wanted."

Pricing and Refunds

Pros:

• "The manager was completely fine and very helpful and I even got my money back!"
• "Just popped in to see if they can refund me back the price difference I paid for the Iphone 13."
• "You can get some really good deals if you're careful."
• "Price matched the dishwasher I wanted online and I saved £50."
• "Experience customer service and a service that goes above and beyond to make sure you get the deal... Or the deal you didn't think you could get!"

Cons:

• "And despite there being signs all over saying free delivery we were told this no longer applies and it's 30 pounds to have it delivered."
• "Because I couldn't wait for three to five days without a TV I had to spend another £180 to be able to take one home."
• "Overpriced. Came in and asked if we can price match an item from Amazon... Arrogant staff, need replacing."
• "Sharp Practice on laptop trade in deals, salespeople tell you £70 guaranteed trade in then change their mind at the checkout."
• "Tried to buy a laptop @599, and antivirus @79... price at till was 685.65 no idea what extras they were trying to make me pay for."
• "On the 29th of august this year I ordered a microwave online but the following day I had to cancel the lady I spoke to assured me my refund would be back in my account within 14 days 😫what a joke now 8 weeks on I still haven’t received my refund😡"
• "Please avoid this store at all costs. They will accuse you of steeling for walking around with 1 product worth less than £25."