Currys Reviews Summary

Customer Service

Pros:

• "The lady who assisted us was very good."
• "Collection was easy and the operative helped to lift the washing machine into the vehicle."
• "The member of staff who eventually did serve us was helpful and did all he could."
• "A great experience several days ago with Gregory."
• "The service from Taz was fantastic."
• "The team manager Amanda was very understanding and put the issue right very professional, well done we will certainly carry on shopping there."
• "All the staff were really helpful and they didn't try to over sell to me."

Cons:

• "Extremely poor service. We're stood in the store for 20 minutes before we had any one to help us."
• "After visiting this branch to try to buy a television we ended of walking out, we waited by the TV area for a member of staff to become available for about 25 minutes."
• "Shocking customer service both times I've been."
• "This store has the worst customer service."
• "Very rude staff especially Shaun - no time for customers felt we were interrupting them."
• "Appalling customer service. Waited 15 minutes trying to get the attention of sales staff, gave up and went to the desk."
• "Worst customer service I have ever experienced."

Product Availability

Pros:

• "Great shop with huge selection of household and entertainment electronics."
• "Trying out the dyson selection of products was very fun, huge selection of tvs and fun google assistant experience."
• "Currys is a good place to shop for your tech, they have a good range of products and with reasonable prices as well."
• "One of the best Currys stores in the area, staff are very keen to help, lots of products on display."
• "A wide range of items available."
• "Huge range of TVs and Bluetooth speakers etc which unlike on the internet you can physically see, touch and hear."
• "They are a very friendly team, always ever so helpful."

Cons:

• "Looking for a new t.v. Loads didn't have technical spec on them."
• "Finally get inside to be told that they do not have the phone in stock and I would be better ordering the phone online."
• "Another colleague stated that I could have a refund and then I went upstairs to find another iron, had to wait for 30 minutes to get someone’s attention only to find out that it was out of stock in store and I was not even able to order it online."
• "Went into store to purchase 2 laptops and 2 tellys they didn’t have the laptops in stock so the store ordered them for next day. I did not receive the products they didn’t email receipt like they said in store !!"
• "Claims to be 'Currys PC World' but sadly like many of their stores, it is mostly kitchen appliances."
• "Ordered item for in store collection, arrived and paid for the item and then told to go to the warehouse door for someone to get the item. Turns out the item wasn't in stock."
• "The only problem was that they were out of stock of most of their PCs."

Staff Attitude

Pros:

• "Went to Currys PC world yesterday looking for a new PC... I asked a amazing guy called Haf, he was great help."
• "The staff are very knowledgable and are helpful when the store is not too busy, usually in the evenings."
• "The people who served us in the shop were all very happy and polite."
• "Staff are very helpful, giving product advice to help me make my selection."
• "I went to Currys Pc World on Kingsway for a Washer drier, they have a lovely selection, I choice a Hotpoint and is being delivered to-morrow. I was very pleased with the service and would recommend."
• "Their customer service is really good, I have been met by Robert who listened to my needs and helped to the best he can."
• "My husband and I took a neighbour to Curry's as he wanted a new hoover, he was very pleased with his purchase, and the help and service he received."