Address: 28-29, M1, Tibshelf, Alfreton DE55 5TZ, United Kingdom
Phone: +447917760607
Rating: 3.8
based on 209 reviews.
Cleanliness
Pros:
"The facilities are nice and clean all in all very good services."
"Clean and tidy, decent toilets."
"Everywhere clean and tidy."
"One of the better services to stop at as it's smaller, cleaner, quieter and you can sit outside on grass banks or use benches in warmer weather."
"Good toilets. Clean. Must have good cleaners."
"Clean toilets and pleasant staff."
"The place was clean and tidy everywhere."
Cons:
"No such thing as a beautiful motorway services, but although staff at food options were polite and pleasant the eating areas were dirty and the bins for refuse overflowing."
"Terrible toilets - very dirty, a lot out of service. Seemed like they haven’t been cleaned in a while."
"Stopped of here for food and toilet stop. Not impressed with overflowing bins dirty tables and only half open."
"Stopped this morning for a Shower, unfortunately it had not been cleaned all day."
"Unclean toilets and all walkways; felt grubby."
"I was v hungry so I stopped here for a bite to eat. I wasn't aware I had to compete for my food with the hundreds of flies in the seating area..."
"Absolutely dire. Smelly unclean and when I was there it was late at night and I didn't feel particularly safe."
Customer Service
Pros:
"Staff are nice."
"I like this Roadchef! There is a lady her name is Erika, Team manager in the WHSmith shop. She is especially polite and helpful."
"Very welcoming staff and it's a great service station to rest and recuperate while you're on your journey."
"In fresh food cafe the service was great. The girl who served us was friendly, helpful and spoke clearly."
"Stopped here a view times normally omw to Silverstone for F1, Always clean staff polite and friendly."
"Lovely friendly people. Very helpful to me using my app to get my free drink."
"Facilities were good, and staff at Costa had great personality."
Cons:
"Called in on sunday sept 9th, went to the fresh food counter, sorry did i say fresh food, ment to say no food, the girl behind the counter watched me look at the menu and when i was just going to order she said only lasagne left, same happened last time i called there, mcdonalds was nice though, terrible service."
"2 week ago, Was served by a lady with short hair and glasses from Costa today with my children. What a poor and very rude customer service it was."
"Service with a grimace is the best way to describe it."
"Worse than awful. If I could give no stars for the food we had at the 'fresh food' counter believe me when I say I would."
"The costa service was a bit naf they didn’t have alternative milks."
"Bad place. Burger king and KFC lines are huge. No decent food options."
"The food was overcooked and my partners fish you could use to hammer nails in to wood."
Facilities
Pros:
"Parking easy as I am disabled."
"Service station with roadchef, McDonald's and WHSmith. Also available is a drive through Costa which is also accessible from inside the services."
"Good outdoor area with benches & tables in cared for grassed areas that offer some opportunities for children to run around."
"Clean services with several large green areas perfect for giving the dog a good break as well."
"A modern looking service station with excellent places to eat."
"Ample car parking and eating facilities."
"It now has a nice refurbished Costa Coffee as well. There's also a couple of electric car charging points in the car park."
Cons:
"Very poor signage, most cars looped around via the petrol station looking for the entrance."
"Confusing entrance ended up driving past the services."
"Appaling signage for caravan parking. Coming in from the southbound M1, the signs send you immediately left - and straight into the Carpark."
"Signage going into the service centre a little confusing, we did a full circle via the lorries and petrol station to get back to the carpark and restaurants."
"Access to the car park, however, has become ridiculously complicated since the building and road layout of the new Costa drive through!"
"The first thing that I don't like and first impressions count is entrance and exit from the car park is down the same service road in the service area making it very awkward to turn out with a constant stream of inbound traffic."
"Shockingly poor road surfaces, even worse signage, making it quite tricky to locate the parking area for cars."
Value
Pros:
"One of my preferred services, £24 to park my hgv which includes a £10 meal voucher. Tends to be quiet."
"One of the better M-way services but still expensive. Maccies show that it is not necessary to fleece the punters, well done Ronald."
"Great place to go if you need fuel or food on your motorway journey, I would recommend McDonald's for value."
"Had a really nice latte from Costa Coffee."
"Toilets were clean, there is a McDonald's for the kids and best of all the Fresh Food Café had a selection of gluten free meals."
"Very nice and certainly CLEAN services! Well stocked shops and reasonable prices 👍."
"Different varieties of food and even bacon butties."
Cons:
"Visited WHSmiths and left without making a purchase as the prices were outrageous."
"However it's a motorway services, so everything is priced at a premium, and everything is expensive, designed to rip the motorist off instead of charge a decent competitive price."
"Poor service station only 1 electric car charger and it must only be open 9til 5 as only McDonald open at 7pm, which was heaving, then their computer system went down so they couldn't take orders."
"Little seating inside unless u can afford Costa."
"The food is disappointing and overpriced."
"As a motorway service area it is as expected, crowded, slightly dirty and expensive for anything you want to purchase. Use it if you need to otherwise I would not recommend stopping."
"Chuffin expensive. £2 for a bottle of juice or water."