The Oak Tree - Pub & Grill Reviews Summary

Service Quality

Pros:

• "Staff were very accommodating and fitted our table for 2 in with no fuss."
• "Service was fast and great to see service with a smile for a change even in a very busy environment."
• "Our server (Lee) went above and beyond, really took the time to chat to us, joke with us, help us."
• "Staff very attentive and friendly, big shoutout to Lee."
• "They were very welcoming and looked after us all very well."
• "Staff and service was brilliant they were all very kind."
• "Had a great meal, 1x chicken skewers and 1x mixed grill. Meat all cooked perfectly and excellent quality. Helpful and friendly staff."
• "Staff and drinks were amazing, could not fault."

Cons:

• "Service was exceptionally slow, we were a party of 6 adults and 1 child."
• "Service very good, friendly staff. It is mostly steaks and burgers which is not really my kind of food."
• "The service was very slow, and the food was slow to arrive."
• "Waited a hour for food from ordering time."
• "Food was sub-standard, ordered drinks and after 20 minutes had to go up and ask for them."
• "Seemed to be more because the bar and waiting staff were understaffed rather than their ability."
• "Popped in on our way to a 30th birthday party and (as the races were on) knew we wouldn't get anywhere in town."
• "The service was SLOW. 2 courses took 2.5 hours."

Food Quality

Pros:

• "The food both times we came has been well cooked, fresh and just absolutely delicious!!"
• "Food was perfect, just what we needed."
• "The buffet was excellent, the hot food was hot and the quality of the food was so good."
• "Really excellent gluten-free fish and chips. The menu has a full allergen matrix for people with various food sensitivities."
• "Had a meal here today, the service was lovely from the moment we walked in, all of the staff were attentive and smiley."
• "The food was lovely, we both really enjoyed our meals. I had the steak, which was cooked perfectly."
• "Great food, lovely atmosphere, very clean pub and excellent service."
• "Amazing food in relaxed surroundings."

Cons:

• "Ordered a steak which was impossible to cut as it was full of gristle."
• "Food was just OK starter creamy mushrooms was good, then mains was mixed grill which was reasonably good for the money."
• "Food was only just warm. Roast was tasteless."
• "Incredibly overpriced, the portion sizes got smaller and smaller over the past few months."
• "Food was lovely well cooked and presented and tasted very nice. Surroundings seemed a bit drab and flooring a bit like a cafe."
• "Food was only just warm. Roast was tasteless. Dry potatoes, rock hard yorkshire pudding."
• "Food was fantastic compliments to the chefs hannah and all of the waiting staff were really friendly."
• "Food was lovely well cooked and presented and tasted very nice."