Ellis & Co Wembley Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "They always been very professional, and helped us everytime time we needed."
• "Big thanks to Catalin and the whole Ellis and Co team for making our move so easy in these challenging times."
• "Dilpesh supported us through the whole process and went above and beyond."
• "Fantastic service from Sandip and Ellis."
• "It’s rare in this day and age that business of this nature offers such fantastic service."
• "The team at Ellis & Co have always offered both me and my wife a great customer experience with their friendly, professional and consultative approach."
• "The staff is friendly, but this just masks carelessness and lack of professionalism."

Cons:

• "Unacceptable service...Not recommended."
• "very unprofessional...Got call but they just needed ours details and after that no response."
• "Guys stay away from this agency. They are very unprofessional, and don’t comply with the law."
• "When it was time for me to leave, they were arranging visits for potential tenants without informing us in advance."
• "Highly unprofessional...Totally Elis & Co. Wasted my one week."
• "Their service is one of the worst I’ve experienced."
• "The customer agent called me crazy inconsiderate lady and went on shouting at me saying people are dying!"

Professionalism

Pros:

• "They are responsive, kind and professional."
• "Sandip Patel... moved to resolve them quickly and efficiently."
• "I will certainly recommend this team to anybody who is considering selling or buying a property."
• "They're transparent and open for any questions."
• "I cant think of anything which I can imagine anyone doing any better, so can only rate them as a benchmark others should aspire towards."
• "The team at Ellis & Co Wembley Lettings & Estate Agents is very friendly and professional."
• "The staff at Ellis and co are very professional and efficient."

Cons:

• "A property which requires a full refurbishment, weeks of repair, neglect from the agents, and the cost will be sent to the landlord."
• "The flat had multiple issues, but Ellis and Co was very slow to address them, and about half of these issues were still unresolved when I left one year later."
• "The state of the property is shameful... the interior of the property is infested with rodents and vermin."
• "After I moved into the property it has been a nightmare with the customer service from this agency."
• "They never returned my calls, promised to send me an email with an update never did."
• "I believe this is extremely unprofessional and very frustrating since they wasted my time without any valid reason."
• "Very unprofessional agency especially a lady called Simina in Wembley!"

Efficiency

Pros:

• "I liaise closely with the Lettings Department, who I find are very efficient to everyones needs."
• "I have been connected with them for the past two and a half years now and I have never faced any problems yet."
• "I'm very grateful for all their hard work!"
• "Their inspection, keys collection procedure etc. were really smooth and helpful."
• "They handle maintenance in a timely manner and dealt with my deposit return swiftly and fairly."
• "We were kept up to date through the entire process with messages and calls and they could not do enough to help."
• "Communication was excellent, negotiations were smooth and any problems dealt with promptly and efficiently."

Cons:

• "Their landlord decided to don’t rent a property to me but they are keeping my holding deposit, even if the law says if 'the landlord is unhappy with your references, they have still to refund you the full amount'."
• "A viewing was arranged but got changed three times."
• "Give mine details about house view...no response about property availability."
• "you will have to be chasing them for month to get your deposit back and even then they keep coming up with deductions from your deposit which they can't prove."
• "They now lost a potential buyer, and I wonder how many more they’ve lost."
• "However, I waited for an hour and a half after the arranged time and still nobody turned up."
• "I waited for an hour and a half after the arranged time and still nobody turned up."

Reliability

Pros:

• "We are very satisfied with the services that Ellis and Co provides us for the last two years."
• "Ravi (my usual lettings agent) has been very reliable during that time."
• "Am very happy living with my family in the property rented by Ellis & Co and would highly recommend as very much appreciated Estate agent in Wembley Central for the kind of services and very quick response."
• "I thank Ravi Shikha Catalin and all the staff members for their best and prompt services to me as always...Keep it up !!"
• "They had an offer in the table within 1-2 weeks of showing the flat."
• "Ellis and Co have been managing our rental property since 2013."
• "Their letting team is the best. They are very professional and reliable."

Cons:

• "Phoned Ellis Wembley to inquire about a property advertised, the agent answering suddenly got shirty."
• "The fourth time the viewing was rearranged they said it was going to be at 12pm."
• "The person on the receiving end of the call was probably one of the rudest real estate agents I have ever called."
• "Just lyres and no professional at all."
• "A man called 'Catalan' refuses to speak to anyone on the phone, brushes off concerns and outright lies about call backs."
• "I am very happy the Tenant Fees Act is now in place to avoid such extortionate fees."
• "I definitely not recommend them, and if you are a tenant you might want to search for a different letting agent."