Cunningham Lettings Reviews Summary

Customer Service

Pros:

• "They always replied very quickly to any of our queries or problems."
• "Problems are resolved as soon as possible and they are always willing to fight for what is right."
• "Their customer service is of the highest quality, and everyone in the office makes you feel so welcome, even if you're only there for a minute to ask a question."
• "The team is professional, efficient and friendly and often go out of their way to deal with any problems or issues I may have promptly."
• "Great communication, never waiting long for repairs or maintenance even for big jobs like the boiler."
• "They are quick to respond to any of our messages and have professionals on hand to solve any problems we report, sometimes that same day."
• "Very approachable team and they’re always happy to help with your queries and respond quickly."

Cons:

• "The landlord was keeping personal belongings in our garage without permission and was coming onto our property to access it without our permission all the time."
• "Sadly I cannot say anything good about my experience with Cunninghams and wish that I had been with a different letting agency."
• "The woman behind the desk was outright rude in explaining this and utterly unapologetic when in fact the company had just lost our housing for the next year."
• "The professionalism shown by some of the staff left a lot to be desired."
• "They were slow to sort out our problems, not particularly good at responding to emails."
• "I have never met an agency that are so incapable of communicating information between parties, and are so utterly disorganised."
• "I would never rent any property managed by Cunninghams again, as a bunch of monkeys could run an agency better."

Maintenance and Responsiveness

Pros:

• "Whenever there have been issues with the house, they have been prompt to reply and attempt to fix the issues."
• "All maintenance issues were dealt with quickly and appropriately."
• "They quickly fixed any issues in the house and were always really communicative and kind."
• "Every maintenance issue raised was sorted swiftly and professionally, with the team ensuring that they were always in touch with updates."
• "Maintenance issues are dealt with quickly and efficiently."
• "They deal with issues normally by the next day, are easy to get in contact with and are just a really friendly group of people!"
• "They take your housing struggles like it is their personal struggle... Always there to respond to any complain whatsoever in the shortest time possible as well..."

Cons:

• "We were charged £112 pounds for 'cleaning mould and living areas' despite regularly cleaning the house each week."
• "We didn't have a carbon monoxide alarm for over a month, there was no scaffolding in the kitchen and our stuff kept going underneath."
• "They (successfully) tried to shake us down at the end of the year and steal as much of our deposit as they could."
• "I never received the followup call and was ignored after enquiring on the WhatsApp channels provided by the letting agent."

Overall Experience

Pros:

• "A family run, efficient and personable Company, with excellent customer service."
• "I would recommend Cunningham Lettings to every student."
• "I would highly recommend using Cunningham Lettings."
• "I cannot recommend them enough."
• "I would highly recommend using Cunninghams if you are a student in Nottingham as they have provided a brilliant service throughout all stages of our tenancy."
• "They are reasonable about any damage that is caused, giving you a fair chance to fix it or paying the cost of repair rather than extortionate amounts you can sometimes have with other landlords."
• "They have always been empathetic, efficient and communicative."

Cons:

• "Entirely unpleasant and unprofessional experience throughout my groups dealings with Cunningham Lettings."
• "Be wary of Cunningham."