Coopers Residential - Ruislip Manor Estate Agents Reviews Summary

Communication

Pros:

• "I was frequently updated in the most friendly and approachable manner, which is a breath of fresh air in today's market with a lot of pushy estate agents around."
• "They were always very responsive to phone calls and emails and we were always kept up to date with the process."
• "Greg kept me informed of what was happening at every stage."
• "Luca showed me around the property that I have had a bid accepted on and was very courteous and professional, did not apply any pressure and I didn't feel rushed at all."
• "Dan at Coopers Residential was amazing when I was purchasing my first property, he was extremely professional, responsive and efficient."
• "Always available to answer questions and proactive in chasing other parties when needed."
• "Great in communication throughout the process."

Cons:

• "Biggest thing was mainly lack of communication between us and the agency, and also the agency between themselves."
• "When it was time for renewal, the communication was extremely poor nearly putting me at risk of not finding tenants in time."
• "The reason for not giving 5 star is at some point I felt as the seller is the client and not me."
• "The contract had mistakes and the first month’s rent collection was wrong."
• "We lost trust when they wanted to tell our forward agency that we had accepted an offer when we hadn't received any offers (AKA lie)."
• "This is very dishonest tenancy company, everything is ok until you don't vacate the flat. All problems and hidden charges start to appear after you vacate the property."
• "After our initial sale falling through, we then accepted a low offer on the premise that they were to relay to the buyer that this had to be a quick sale - it was anything but, and there were issues right up until exchange."

Professionalism

Pros:

• "Throughout my sale they worked incredibly hard to placate and communicate with all parties and to push those that needed it with professionalism and courtesy."
• "Special mention goes to Nicola Lamb who was our main contact. She went above and beyond."
• "He's professional and courteous and responds quickly when I feel there's a problem."
• "We were really pleased with the professional approach and swift responses to our queries."
• "Would highly recommend Luca and Coopers!"
• "Oliver was fantastic at talking me through the negotiation process, and managing expectations, leading to a great end result."
• "They were extremely professional, very polite and very patient."

Cons:

• "Considering how many good reviews Coopers have, maybe I was just extremely unlucky in all aspects – but overall, very disappointed in their services."
• "I personally wouldn’t recommend Coopers for their Letting and Rent Collection services, as it was anything but a smooth service and at times quite stressful."
• "The worst letting agency ever, please AVOID them."
• "Cannot believe that there are people in the world who do things like this."
• "Unfortunately our buyers were extremely unhelpful, uncompromising, basically downright selfish."
• "We even started our little boy in the local school, but now we have no house to move to. Utterly broken."
• "BUYERS BEWARE"

Efficiency

Pros:

• "Luca Beltrami has been managing our purchase and was always very professional and efficient through the whole process."
• "He is always eager to help, quick and attentive with his responses as well as doing all he can to make the renewals process as smooth as possible."
• "Greg is reliable, proactive and does what he says he will do."
• "Luca has been extremely professional and responsive throughout the entire viewing process of our property and is very reliable."
• "He is really efficient and reliable with his communication, assisting us with all our queries and questions."
• "Luca kept me updated about everything during the process and made sure the sale is completed as quickly as possible."
• "Luca has been excellent in finding potential properties and viewing times have been confirmed extremely quickly to suit my times."

Cons:

• "Massive thanks to Dan and the team at Ruislip Manor who never gave up and made a very difficult situation come to a positive end after such a marathon!!"
• "For 5 months we have been trying to purchase a particular property in Ruislip Gardens. One week before completion, we found out that Luca and the sellers had colluded together to find another buyer behind our backs."
• "We suffered numerous setbacks over what seemed like an eternity to go through the sale process our house having been on the market for about a year."
• "After selling and buying through Coopers, we are very happy in our new home."
• "Coopers were quick to react and had new viewings and a second buyer lined up within a week."
• "We lost our original buyer (changed mind) but Greg tenaciously found a new buyer within one day."
• "Had the pleasure of dealing with Daniel Gibson for a purchase. He was attentive and did lots of chasing as the sellers were slower than expected."