Address: Snape Rd, Macclesfield, SK10 2NZ, United Kingdom
Phone: +441625353012
Rating: 4.2
based on 697 reviews.
Purchase Experience
Pros:
"You aren’t getting the full sales experience of a traditional dealer, but that keeps prices very low."
"I bought a bike here a few months ago, very pain free and straightforward!"
"Frank at Donnington SB, treated me to a super efficient experience when collecting my K1300S."
"I bought bike online, the first viewing I got was when the bike was delivered, Mega fast deal, paperwork was sorted in no time."
"Ordering was easy, you choose the bike you like online, you make enquiries and someone from the sales team will ring you."
Cons:
"One star review until this gets sorted. I picked up a KTM Duke from these guys and it was advertised in all the pictures as having the Oxford heated grips. Picked it up on Saturday and the grips had been removed."
"Put a deposit down for a bike, said I was able to pick the bike up, then I thought I'd ring them before I set off to be told I've got another 5 required documents before they can release the bike."
"This is where improvements should be made... after the inspection, was offered £300 less as it needed £50 worth of parts."
Delivery and After-Sales Service
Pros:
"My Harley arrived in less than 24hrs, delivered the next day after I left the showroom the previous evening around 16:30."
"Purchased a triumph tiger 1200 xc online finance was done in 3 days. I arrived at 10 am on the Saturday and rode out the door at 10.15."
"I can honestly say the service I received was excellent, straight forward and stress free. The information about the bike was accurate and informative."
"Absolutely phenomenal service from start to finish. Small delay in sorting finance but not the fault of the superbike factory."
Cons:
"My customer portal has been closed down. Aftersales so far is shocking and really makes me not want to come back here."
"1st ride out the oil leaked everywhere all over the rear tyre could of very easily caused a bad accident."
"Once you agree sale the after service is poor. Was contacted by 4/5 different people from superbike bike factory about different things."
"Unfortunately, there was a slight issue on delivery, The battery had discharged or ran flat due to the alarm system during the journey...result, The bike wouldn't start."
Customer Service
Pros:
"I was so happy it was almost a pity my new bike was waiting for the 120 mile dash home before dark."
"Both dealing with the service team and engineer was a pleasant experience. Both friendly and in no way pushy."
"I can honestly say that I'm glad I chose the Superbike Factory, I have had an amazing customer service experience."
"So fingers crossed, All's good. The only suggestion I could make to possibly save another customer this issue and improve on customer satisfaction."
Cons:
"The sales team are massively let down by management and head office. Putting down a refundable deposit? Good luck getting it back."
"Husband purchased a bike and while collecting the bike and before was perfect, its a very slippy slope from here."
"Do not use these people. They do not give you a description of the performance of a bike and what features are on it and they don't allow you to take a bike for a test run."
"Customer service is lacking. not surprisingly when I was buying the bike they were great at responding and got it to me very fast..."