London Grace Reviews Summary

Longevity of Manicure/Pedicure

Pros:

• "I get gels and they stay on for the full two weeks no problem."

Cons:

• "Beautiful gel manicure but it lasted 4 days."
• "After a week, 7 nails were already peeling."
• "My second visit was disappointing... and my pedicure didn't last at all."
• "Unfortunately half of the time the gel peels off and has air bubbles after just a few days."
• "My nail varnish started to peel off after 3 days in quite big patches."
• "Just got my gel nails done 2 hours ago... and all the polish just went off."
• "Within two days it was chipped and a week peeling off."
• "On the Sunday morning I noticed the shellac treatment completely lifted on my hands."

Quality of Service

Pros:

• "The first visit was great with a flawless pedicure."
• "I couldn't be happier with the results!"
• "My nails remain strong as they are handled with care."
• "All the ladies are super friendly, they make you feel at home."
• "The manicurists took particular care with our cuticles which we all appreciated."

Cons:

• "The technician seemed inexperienced."
• "For the second coat they don’t go to the nail bed, leaving a line on each nail."
• "The beautician seemed inexperience, grazed my foot with the file."
• "I expected to have very relax moment for my pedicure treatment but instead I had dry pedicure, no soak water."
• "The manicurist did not even realise that the length of nails was different on each hand after shaping."
• "My nails aren’t looking properly shaped or even filed."

Customer Service

Pros:

• "Extremely friendly staff."
• "The staff is very friendly and helpful."
• "The ladies were lovely."

Cons:

• "Started 15 mins late with no apology."
• "The receptionist was unfriendly."
• "The receptionist extremely abrupt."
• "My technician moved to work on another client before she’d finished my nails."
• "When I mentioned it to the manager she was defensive and rude."

Value for Money

Pros:

• "They do offers from time to time to get a free drink which is nice."
• "When I complained, the staff was able to re-do the manicure for free."

Cons:

• "For £35 this should never happen."
• "Charging extra for tea or coffee on top of a £42 basic pedicure feels excessive."
• "They have charged me £10 (same price as the cocktail)."
• "I paid £34 for that, massively overpriced for what it is."
• "Very disappointing as I paid approx £100 for mani and pedi."

Cleanliness and Ambiance

Pros:

• "The salon was also very clean and well-maintained."
• "The saloon is very clean, with a nice playlist in the background."

Cons:

• "Very dusty environment with skin clean, not recommend this service at all!"

Booking and Scheduling

Pros:

• "Ginte also she is sweet trying to accommodate me when the schedule is complicated."

Cons:

• "Due to bad scheduling I was passed around 3 different people."
• "These extras were not performed - I wasn't charged for them, but it's also a bit disappointing."

Transparency and Honesty

Pros:

• "We had a wonderful experience at London Grace Canary Wharf."

Cons:

• "Non professional and dishonest attitude. I was late on my booking 11'! The receptionist had already charged my card £10 for being late."

Recommendations and Repeat Visits

Pros:

• "I have recommended to all my friends."

Cons:

• "Not recommended."
• "I won’t be coming back."
• "I won't return to the salon nor recommend it."

Overall Experience

Pros:

• "I left the salon feeling pampered and happy."

Cons:

• "The overall experience was just appalling."

Specific Staff Mention

Pros:

• "Marie was extremely meticulous and paid a lot of attention to detail."

Cons:

• "Mandy did not do a good job, I am not satisfied at all."