The Nail Spa Canary Wharf Reviews Summary

Quality of Service

Pros:

• "They use quality products so my gel/acrylic manicure lasts about 4 weeks."
• "I’ve been having my nails done here ever since! They always come through with designs that look exactly like the ones I show them."
• "Skilled staff that work hard to accommodate any walk-in (no matter complexity) and I always leave with gorgeous nails!"
• "There is no style, pattern or look that the nail technicians are not able to do!"
• "Fantastic nail salon that I’ve been regularly going to for the past 4 years for acrylic nail extensions, gel powder and shellac, always attentive to the exact shape of nail I want."
• "The technician was very gentle and did not rush at all."
• "My nails were done with precision and care."
• "The salon is warm and relaxing with the highest quality hygiene practices."
• "Excellent service and always going above and beyond for her clients."
• "The level of service and care, and attention to detail shown by Tommy was incredible."
• "I always get compliments on my manicure!"
• "The best nail salon in Canary Wharf!"
• "The quality of the work is very high, including Shellac, manicure and pedicure."
• "My nails are the best shape they ever have been."
• "The quality of the service at Nail Spa is great."
• "I usually see Alana and her work is 👌🏼👌🏼."
• "The place is warm and cosy and it has a toilet for customers and nice personnel to chat with while we getting beautiful."

Cons:

• "The paint started to come off in 3 days."
• "The final result of both the manicure and pedicure was unsatisfactory."
• "Very bad manicure! The lady doesn't cut the cuticle and the polish was diluted with the acetone."
• "Each one of my nails is a different shape/length, I waited 1 hour mind you."
• "Manicure was rushed and had not been done properly, had to bring to their attention they missed cutting my cuticles."
• "The nails were horribly done and my toe nails were not even shaped the same."
• "They have little to no hygiene protocol."
• "My girlfriend had several cuts all over her fingers."
• "The job cost 45£!"
• "The nail shaping was not aligned, nails were so bulky and thick."
• "The technical wasn't gentle at all in the process."
• "The young girl was nice but obviously still training as it took over 2hrs."
• "My nails were full of air bubbles after 5 min out of the salon."
• "The quality and the price is not matching at all!"
• "Removal of my gels was a case of scraping and chiseling them off with force!! My nails are wrecked!!"
• "They had used a builder gel for acrylics on my natural nail, which has left them severely damaged."
• "I was told I need to pay £50 when I checked out because they gave special treatment to make it dry faster."
• "It was all around an extremely stressful, frustrating, and expensive experience."

Customer Service

Pros:

• "The staff is professional and nice and love the Jasmine tea!"
• "I have never been disappointed by Angie's work!! Actually, everyone there is amazing and friendly."
• "I love The Nail Spa!! Wonderful service."
• "Me and the husband got mani pedis for a birthday treat and they were so friendly and kind."
• "I’m regular customer of the salon. It has sometime glitches especially with new staff but it in most cases quite positive experience."
• "Very friendly, knowledgeable, and actually taking so much care, time and patience."
• "Both Linh and Fibi are amazing nail technicians."
• "Their service was great, the staff were nice and the nail spa was very clean!"
• "Thank you to the ladies for making me feel very welcomed."
• "I come here all the time and I don’t get why all the bad reviews?"
• "I think the staff is nice."
• "The products they are using are good as well, I am fan of the moisturiser."
• "My girlfriend had a pedicure here and she was pleased with the service."

Cons:

• "Staff can be quite dismissive and cold."
• "They refused to do a refund or redo my nails."
• "They double charged me and refused to admit it."
• "The manager was very rude when I called to complain."
• "The staff was gossiping in another language thinking I couldn't understand them but I could."
• "Poor communication between the staff and customers."
• "The staff was laughing at me when I walked out of the salon because I was upset with the service."
• "They were not welcoming at all."
• "They did not apologize for the wait or the unsatisfactory service."
• "I had an appointment but was made to wait for 40 minutes with no explanation."
• "When I complained about the service the owner was very defensive and did not listen to my concerns."
• "The staff did not explain what they were doing throughout the process."
• "My technician was on her phone the whole time and was not paying attention to what she was doing."
• "They were very pushy with selling products and services that I didn't ask for."
• "When I asked for a simple design they told me it would be an extra charge."
• "They didn't offer any water or drinks while I was waiting for a long time."
• "They kept pushing me to get a more expensive treatment."
• "They are only nice if you tip well."
• "The salon was overbooked and they rushed through my appointment."
• "I felt judged for not having perfect nails."

Atmosphere

Pros:

• "I love the atmosphere of the salon, it’s always clean and bright."
• "The ambience in the salon is calming and welcoming."
• "The music in the background is always so relaxing."
• "The interior design is modern and always impeccably clean."
• "The salon is beautiful and comfortable."
• "The lighting is good which is important when choosing nail color."
• "They have the most comfortable pedicure chairs!"
• "It feels like a safe and pampering environment."
• "The Nail Spa has a luxury feel to it without the pretentiousness."
• "It's my little place of zen in the city."

Cons:

• "The salon is too crowded and noisy."
• "It was so busy that it felt chaotic and not relaxing at all."
• "The music was too loud, it was more like a club than a spa."
• "I couldn’t relax because the staff kept shouting across the room to each other."
• "The air quality was bad, it smelled very strongly of chemicals."
• "The seats were uncomfortable and the salon was not very clean."
• "The place looks run down, not at all like the pictures."
• "It's always too hot or too cold inside, they never seem to get the temperature right."
• "The layout of the salon makes it feel cramped and unwelcoming."
• "There’s no privacy, everyone can see your feet during a pedicure."

Value

Pros:

• "Good value for the quality of service you get."
• "The prices are reasonable for Canary Wharf."
• "I think it’s worth the price because my nails always last so long."
• "They often have deals and discounts which makes it even better value."
• "The loyalty program is great, I’ve saved a lot of money through that."
• "Considering the location and the service provided, I think it’s a fair price."
• "They give a discount for first-time customers."

Cons:

• "It’s too expensive for the service that was provided."
• "I don’t think it’s worth it, you can get better service for a cheaper price elsewhere."
• "They charge extra for every little thing."
• "The prices have gone up recently but the quality has gone down."
• "They advertised a price online but charged me more in the salon."
• "I feel like I was overcharged for a basic service."
• "There are hidden costs they don’t tell you about until you have to pay."
• "The loyalty program is a joke, you have to spend so much to get anything back."
• "They push you to buy products and add-on services that you don’t need, inflating the price."