Trieu Nails London Reviews Summary

Customer Service

Pros:

• "Customer service here is great, they make sure to address concerns/queries promptly and make you feel very listened to."
• "The team here are so lovely! I phoned for a very last minute appointment on a Friday evening and they were able to fit me in for a shellac manicure!"
• "Her customer service was amazing and really made me feel welcomed and valued."
• "Rani and Rezia provided high-quality customer service and were incredibly friendly and welcoming."

Cons:

• "Unfortunately, I didn't have a great experience and won't be coming back."
• "I was a walk-in and felt like I was a bit of a burden and that I was making them stay late."

Cleanliness and Ambiance

Pros:

• "Very clean place and amazing people! Come here! Worth the price."
• "The salon is plush as well, really comfortable, loads of nail colour options and just warm, excellent service."
• "The atmosphere is very calming, the place is clean and organised. When you enter you’re greeted with Prosecco and can take a seat to unwind before your appointment."

Cons:

• "The overall salon hygiene was pretty poor, which was disappointing given the otherwise positive reviews."

Quality of Service

Pros:

• "Rani did an awesome job at doing my manicure and walked me through every process which I really appreciated."
• "Rani was super quick but did an amazing job. Best nails I have ever had done in the 2+ years of getting acrylics!"
• "I had some gel X extensions done by Rani and I had a great experience - I love that she talks you through the process and is really knowledgeable about nails."

Cons:

• "My nails began to lift within 5 days of getting them done."
• "The technician cut my skin three times, which suggests a lack of expertise or care in the service provided."

Professionalism

Pros:

• "Rani was amazing! I never had my nails done before so this was a funny and great experience. She was patient and she kept asking me if I was hurt."
• "Rani is super professional and kind!! I couldn’t recommend this place more!!!"

Cons:

• "The technician cut my skin three times, which suggests a lack of expertise or care in the service provided."

Staff Expertise

Pros:

• "Rani was fantastic she explained the differences with acrylic and gel, which one would be best for me and my nail goals, she also saved one of my broken nails."
• "Rani also advised me on changing my shape to elongate my hands."
• "I had UV gel treatment with Rani - She was so lovely and also explained what kind of treatment is ideal for my nails."

Cons:

Value for Money

Pros:

• "I found Trieu Nails on Google and was not disappointed at all. Rani was incredible!"
• "First time at this nail salon, and let me tell you, A++!"
• "I have loved this place since the first time I have been here. All the staff is very friendly and polite but a big thanks to Rani. She is the best. I am always happy with her job, she never disappointed me."

Cons:

• "Mine cost £75 (but Rani let me off with paying £70) which is still on the pricey side so I recommend you go in with a full understanding of SMS, Acrylics, gel, shellac so you get the most out of your money."
• "Despite giving me a 15% discount, the price I paid was what I normally pay in other places where I can relax and have everything done properly and fast."

Atmosphere

Pros:

• "The salon is plush as well, really comfortable, loads of nail colour options and just warm, excellent service."
• "The atmosphere is very calming, the place is clean and organised."

Cons: