Nail Land London Reviews Summary

Quality of Service

Pros:

• "I got my chrome nails done by the amazing Sami who did a design I’ve been dying to get done for a long time."
• "Her final product is always amazing and the nails are thin but super strong and they don't look fake."
• "Tommy worked with such care and passion as I was very specific as to what colour I wanted."
• "It's a great experience and my nails always look lovely."
• "Linda does the best manicure and Marcella’s pedicures are next to none."
• "Had a fantastic shellac manicure and pedicure today."
• "My nails are done perfectly."
• "I have been coming to this salon since November last year, regularly every 2/3 weeks."
• "I had an excellent shellac manicure this morning."
• "I’ve just had a brilliant shellac manicure at the brand new Nail Land salon."
• "Could not fault the service at Nail Land!!! Visited a day ago and feel like I've had a total nail makeover."

Cons:

• "Within less than a week, I noticed 3 of my nails had chipped, which has never happened before when having shellac."
• "Did opposite of what i wanted."
• "But I had shellac done and the nails didn’t even last a week."
• "The treatment very rushed and rough."
• "The removal of my shellac nails was super rushed and my nails were left scratchy and scratched on top."

Customer Service

Pros:

• "The bride-to-be got a lovely hand massage which she loved as well as the nail design she wanted."
• "Thank you Sammie for being patient and helping me explore my nail design, as well as making sure I am 100% happy with the result."
• "Everyone is always so sweet when I come and they provide great customer service."
• "Everyone is really lovely in the salon and very friendly and talkative!"
• "The staff were so friendly and the salon is gorgeous, a lovely environment for some pampering!"
• "Ryan was also there and was extremely friendly and chatty."
• "The beauticians and nail ladies are absolutely lovely and they do an amazing job."
• "The team are lovely, welcoming and professional."

Cons:

• "Terrible customer service and I was treated horribly by the staff."
• "When I have arrived a lady at the reception said that they don't fix broken nails."
• "The entire team speaks in their native language right in front of you, and apparently about you."
• "Staff is very rude and no knowledge of what they are doing."
• "I received nothing but negative energy from the lady."
• "The woman who did my nails also wasn’t very friendly."
• "During my treatment I was accused that it’s not a shellac but a powder and I will have to pay extra."
• "The other lady working there who seemed extremely moody was talking in her language to Linda and it was clearly about me and my mum which I found very rude and unprofessional."

Salon Atmosphere and Cleanliness

Pros:

• "The place is very clean, tastefully decorated and offers an array of services."
• "I always have a great experience at Nail Land, it's very professional and staff are friendly."
• "The atmosphere in here is so relaxed and up market."
• "I've become a big fan of the marble nail, but they have a huge range of colours, chrome and metallic polishes, and designs to choose from."
• "My new go to nail shop! The quality, cleanliness, precision and customer service you receive at Nail Land London is tip top."

Cons:

• "The salon is small, cramped and unhygienic and I wouldn’t recommend anyone visiting this establishment."
• "Also not very clean, debits from everyone nails was everywhere."
• "Table and chairs are not cleaned after each visit, which is disappointing as we still live in COVID environment."
• "The stairs for the toilets are extremely dangerous, please be careful and with Covid this shop is far too small to adhere to the 1meter rule."

Value for Money

Pros:

• "The price is reasonable, and I always leave the salon feeling happy with what I got for what I paid."
• "The treatments were of high quality and the price was reasonable."
• "I always find the pricing to be very fair, and they often have good deals and offers on."

Cons:

• "Overpriced for what they offer."
• "The prices are high and not worth the service you get."
• "I was charged extra for removal which wasn’t mentioned at the time of booking."