Dream Nails Royal Wharf Reviews Summary

Staff Expertise and Service Quality

Pros:

• "Phil, the best mani/pedi expert in London, ensures his clients feel comfortable and leave super happy."
• "Alina is very meticulous, dedicated, and always does a fantastic job."
• "Shirin, the best beauty therapist in the Royal Wharf area, goes above and beyond for her clients."
• "Lisa and Phil provided a perfect manicure and pedicure, highly recommend their services."
• "Every time I get my nails done by Lisa, I feel confident, happy, and relaxed."
• "Maria's nail work is flawless, receiving constant compliments."
• "Phil is a perfectionist, ensuring clients are relaxed and happy with each step."
• "Senon ensures nails look 10/10 and never disappoints."
• "Marija's attention to detail is literally flawless, making clients leave feeling fabulous."

Cons:

• "A different lady did a terrible job on my nails, and they looked awful."
• "My gel nails chipped the same evening, were unevenly applied, and the experience was stressful."
• "I had a disappointing experience with uneven, thin gel nails that chapped quickly."
• "Unprofessional to change my appointment without consent or apology."
• "The technician cut my toe and overworked my big toe, leaving me in pain for days."
• "The technician did a poor job on my nails, leading to a wound on my finger."
• "Poor experience with the technician's attitude and the quality of manicure."
• "Technician was rough, making my cuticle bleed, and ignored my request for marble nails."

Salon Atmosphere and Environment

Pros:

• "Dream Nails has a clean and great atmosphere salon, everyone is kind and polite."
• "Royal Wharf has the perfect balance between feeling social yet relaxing."
• "The ambiance of the salon is welcoming, with a wide array of color choices."
• "The salon is clean, bright, and makes clients feel comfortable."
• "Dream Nails Royal Wharf is clean and offers a lovely environment."

Cons:

• "The salon's work conditions were poor, with employees being rushed, even during breaks."
• "Felt unwelcome due to the salon's judgmental and uninviting atmosphere."
• "The salon's social distancing practices could be improved for customer comfort."

Price and Value for Money

Pros:

• "The prices are reasonable, and treatments like gel polish last up to three weeks."
• "For the treatments I get done, the pricing is very reasonable, and they last without chipping."
• "The services are reasonably priced with top quality services."

Cons:

• "A bit expensive compared to prices back home, but the results were amazing."
• "Despite the good Biab, the unprofessionalism and appointment issues are not worth the price."
• "Very disappointed with the gel manicure for £35, with several quality issues."
• "Expensive service with a poor-quality manicure and customer service issues."

Customer Service and Professionalism

Pros:

• "Staff are very friendly, knowledgeable, and provide great customer service."
• "The employees are welcoming and make clients feel relaxed and comfortable."
• "Great customer service, friendly staff, and a comfortable salon environment."

Cons:

• "Unprofessional to not inform me of an appointment change and show no apology."
• "The staff were unprofessional and judgmental, creating an unwelcoming atmosphere."
• "Disappointed with the lack of communication and unprofessional handling of appointments."
• "Technician's attitude was poor, making the service experience unpleasant."
• "Received an unauthorised charge on my card without my permission, showing lack of professionalism."