Wren Kitchens Reviews Summary

Customer Service

Pros:

• "Outstanding service from walking into the Lincoln showroom to delivering our new kitchen."
• "The very friendly lady on the front desk asked us if we had an appointment and when we said that we were just looking she offered us a drink."
• "It was amazing to sit in front of his computer and watch him plan our kitchen on screen."
• "From start to finish we were kept informed of everything by phone call, text message and email."
• "Sam from the min we met, gave us a good feeling. Professional but not pushy."
• "Very pleased with overall experience. The guy at the showroom in Lincoln was very knowledgeable and helpful."
• "Great customer service from start to finish. Very knowledgeable kitchen designer with honest opinions."
• "Everyone in the store was very helpful, particularly Laura, my kitchen designer."

Cons:

• "Good experience at Peterborough through design but trying to contact the branch after the sale is poor."
• "If you like to deal with a different person each time you contact them and their head office, then look no further than Wren for your next kitchen."
• "After paying a fortune for what we expected to be a lovely kitchen, we have had no end of problems with the flooring & Wren Aftercare/Warranty has been absolutely terrible."
• "If you like to be left without a hob, central heating and access to a washing machine for over 4 weeks, then this is the company for you."
• "Customer Services is appalling, they never answer the phone and they ignore your emails."
• "After visiting the showroom in June and speaking to Tanvir (who was brilliant), we were hoping for a great kitchen! Nearly 3 months on and 3 replacement deliveries later we are no nearer being completed."
• "I cannot recommend Wren Lincoln enough, they have totally transformed my kitchen, leaving it looking like something out of a magazine."
• "DO NOT USE THIS COMPANY. At point of sale at throughout the design process they were amazing we visited the Lincoln store, they could not do enough for us! However this is where the pleasure ended."

Quality and Design

Pros:

• "Our dream kitchen is now realised, we can’t thank our designer and fitter enough."
• "The kitchens were fabulous, and I was thinking just with my heart at how lovely they were."
• "Furniture is well made and good quality."
• "The initial designs produced by Natalie were so much better than anything else I was given, with representations of my kitchen looking like real photographs."
• "Great choice, great product, faultless service, best design software."
• "Wren fitted a new kitchen for me in March this year. The fitters were excellent and I am delighted with the quality of the kitchen."
• "Great kitchen buying experience, I really don't think it could have been improved on."
• "We have now had the kitchen fitted for 5 months and are still delighted with it. It looks superb and is great to use."

Cons:

• "Small kitchen going very wrong. Order 34691697 Our kitchen consists of chipboard units, two appliances, one sink and one tap, only the latter one was delivered correctly."
• "The floor panels keep breaking apart, they never levelled a section of the flooring but put the floor over existing tiles."
• "If you like having a garage full of kitchen waiting to be installed for over 5 weeks, then please do feel free to part with your hard earned money here."
• "Do not trust this company. We ordered 16 units of which every single one was either damaged, missing or the wrong color."
• "We were concerned that we would receive damaged units again and were just looking for some help (and also to discuss a refund), we were not listened to and just told there was nothing they could do."
• "At point of sale and throughout the design process they were amazing we visited the Lincoln store, they could not do enough for us! However this is where the pleasure ended."
• "Delivery dreadful work surfaces ummm the less said about those the better. Appliances awful."
• "Something catastrophic has happened at the Wren manufacturing site. Five weeks after the first delivery of our kitchen we are still waiting for the rest of it to turn up."

Delivery and Installation

Pros:

• "We chose for Wren to appoint an installer and remove all rubbish and again we weren't disappointed, in fact the installer was one of the best tradesman that has ever set foot in my property."
• "Delivery day arrived, on time, and all sorted and checked off."
• "From start to finish it was stress free, staff were helpful, delivery on time."
• "Delivery was great, everything delivered as required."
• "Myself and my wife thoroughly enjoyed our experience with Wren. The kitchen was delivered on a day of my choice and all arrived on time and in excellent condition."
• "The showroom at Lincoln is very well set out with many kitchen displays. Delivery prompt and helpful guys bringing it into the property."
• "I installed the kitchen myself, packaging and instructions were absolutely superb."
• "Delivery was on time with great communications along the way. No issues with any of cabinets."

Cons:

• "Showroom experience absolutely brilliant. Everything excellent until delivery. Driver tried to persuade me twice to let them leave the units in the garage."
• "Then the bombshell, a little over a week before our agreed delivery date, we received a phone call, then an email, confirming our delivery date, four days later than agreed."
• "Something catastrophic has happened at the Wren manufacturing site. Five weeks after the first delivery of our kitchen we are still waiting for the rest of it to turn up."
• "When the kitchen fitter turned up this wasn't one of Wren recommended ones. When I'm unpacking it it became clear that the cooker cupboard was not there."
• "Our experience started back in May 2021, we went in to our local store of Wrens in Lincoln, had a look around for ideas etc, we were then approached to ask if we wanted to book a design and measure service for that week, all went well, we then went back to meet our allocated designer Ben and to discuss what we were after and to hear what he could add to save us space…once we were happy and the deposit was paid, we had a delivery and installation date with in a few days….we delayed the fitting due to our designer wanting us to use a specific fitter for a month… Once our order was delivered on a Friday our fitter was due to start on the following Monday and by the Friday it was all fitted and correct..slight delay on the cooker hood but that has now arrived and awaiting the fitter to fit it..we had no issues at all from start to finish and would happily recommend Wrens especially the Lincoln Branch.."
• "Very disappointed with wren kitchens. we brought a kitchen 4 years ago, back in lincoln, got a full break down before we put a deposit down what we were paying for each product. So wren was on top of our kitchen supplier for our second home. Went in yesterday spent 2/3 hours designing a kitchen we wanted, got a price of 14k plus, we were happy, was told they will email it across, we only got 3D images of the kitchen with no floor plan or a break down of what we were paying for, but when I asked for a break down, I was told we never gave out floor plans or a break down of products, WELL I DID 4 YEARS AGO. I was told I needed to pay a deposit before I will get a break down and a floor plan, which I was very disappointed, SO WREN EXPECT US TO Part WITH OUR MONEY WITHOUT KNOWING WHAT WE'RE PAYING FOR. REALLY WOW"
• "Not a good experience, had to pay for materials for wren kitchen fitter to finish job which Wren wouldn't provide for. Poor kitchen planning which I had to remove radiator, a. Smaller radiator to accommodate the unit which was an extra cost, if I was asked if I'd have Wren to fit my kitchen, I'd say no"
• "Great experience from start to finish. Nothing was too much trouble. Every time I went in to discuss any changes to the kitchen, however small, I was made to feel welcome. Delivery of the kitchen was organised and very efficient. Love my kitchen"