Gymbox Victoria Reviews Summary
Category: Gym London
Staff & Instructors
Pros:
- "Jack showed me around, totally knew his stuff and you could tell the staff were happy and helpful."
- "Gashi in the sales team was really professional in his conduct."
Cons:
- "The instructor was rude and just shouts instead of helping correct."
- "Aaron Cook is the worst instructor. A very arrogant young boy that doesn't pay attention and just shouts at members instead of actually teaching."
- "The PTs just sit around on their phones."
- "The entire staff needs training on this subject."
Classes
Pros:
- "First class done last night (bike and beats with Harriet) and loved every second!"
- "I love Gymbox Victoria's classes! There are so many good ones, that I wish I had more free time!"
Cons:
- "Over subscribed for size of gym."
- "Most classes are fully booked within the hour of coming available at 7am."
Facilities & Equipment
Pros:
- "The facilities are incredible definitely worth paying at bit extra for."
- "Everything is on one floor, mostly in one large room, so it comes closest to having the club atmosphere the brand seems to strive for."
Cons:
- "The gym floor is a mess, a hazard."
- "Broken equipment - can take over a month to fix a machine."
- "Equipment/weights gets spread around all rooms of the gym."
- "Changing rooms dirty and mostly equipment is never available as they are letting too many people in!"
Cleanliness
Pros:
- "Everything is nice and new."
Cons:
- "Towels are smelly, changing rooms dirty."
- "Small, not very fresh feeling towels."
Atmosphere & Culture
Pros:
- "Between 9.30-11am it's great."
Cons:
- "Pretentious, overpriced and filthy changing rooms."
- "The people who come here all seem to be from Planet Obnoxious, located in the Galaxy of Attention Seekers."
Membership & Customer Service
Pros:
- "3 Days after this incident, Gymbox investigated further my concerns and resolved the issue."
Cons:
- "They never mention this during their sales pitch but it is hidden in the small print."
- "Now threatening me with a debt collector over £70."
- "Extremely poor customer service apart from few delightful exceptions."
- "The worse attitude by very inexperienced staff who are meant to help but just want to sit around and chat."
Overall Experience
Pros:
- "If you can fix this I'll happily come back with a 5 star follow up ;-)."
Cons:
- "Meh. Ok sometimes.....really bad other times :(."
- "Be very careful of this company, once signed you are just a number or better put a 'barcode'."
- "Was pretty good when I first joined a couple of years ago but became increasingly busy to the point that is close to unusable in peak hours."
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