Gymbox Stratford Reviews Summary

Membership Fees & Policies

Pros:

• "My contract was supposed to be only for 3 months."
• "Even when I decided to cancel my membership I did with no problem, but in the end, I renewed because for me it's value for money."

Cons:

• "I have been charged extra for a joint membership."
• "Their fees are very dishonest as everyone pays a different price depending on how much the sales team think they can get out of you."
• "So even if on words your contract is 3 months fixed, on paper it means rolling basis and Gymbox will charge you anyway after the fixed period ends."
• "Overpriced, overcrowded, and basically a scam when canceling."
• "They make it as difficult as possible to stop the payment once you decide to leave."
• "Be very careful to read everything before signing as despite the friendly sales pitch it is, after all a sale."

Facilities & Equipment

Pros:

• "It has a large free-weight section, large cardio floor."
• "Plenty of squat racks, a boxing ring, and loads of punching bags to boot!"
• "The gym is spacious, with all the required equipment for a workout and is kept clean at all times."

Cons:

• "Half of the bikes don't work."
• "Weight lifting area is way too small in Stratford."
• "Expect to wait for weights."
• "Classes take up much space leaving a small gym even smaller."
• "The most popular bits of equipment can be hard to get on even outside peak times."
• "Would benefit massively from doubling up on a few of the machines (cables and leg machines particularly)."
• "Also the gym is too small and with not enough equipment."
• "There is not enough space in the free weights area."
• "Outdated gym equipment, always busy - no matter what time you go."

Cleanliness & Maintenance

Pros:

• "The changing rooms are always clean."
• "The gym is modern, clean and has good facilities."
• "The changing rooms are really big which is fab!"
• "Good spacious changing facilities, fresh air pumped through."
• "Changing rooms and toilets are usually very clean."

Cons:

• "Towels absolutely disgusting, smell like hell."
• "Some of the towels stink of sweat."
• "Not sufficiently clean locker room and showers - there’s always a weird smell."
• "The leaks on the main entrance and in several places inside are still there!"
• "The issue is with the male showers. They simply do not work."
• "There are constant issues with cleanliness and recently the a/c has been faulty for a number of weeks."

Staff & Customer Service

Pros:

• "Some teachers are amazing."
• "The staff at Stratford especially Emma, Kim, and Colly at reception bring such a vibe to the place."
• "Very friendly and capable staff, particularly Kay, whose energy rubs off on everyone."
• "Staff at the front desk are really nice."
• "Staff are always friendly, and any queries raised to management are dealt with really well."
• "The staff are amazing and the studio spaces are very hygienic and clean."
• "Staff members are very welcoming, friendly and professional, especially Rhianna."
• "Especially the guy at reception I believe Sona is his name. He is the man!"
• "Sona the receptionist is an extremely diligent and helpful worker."
• "The front desk staff always greet with a smile too!"
• "Absolutely love this gym, especially the friendly staff at reception."
• "The reception staff are great and so welcoming, and it's good to see staff who have been there since day one like Steph always so friendly and cheery."
• "The staff are super friendly and Always on hand to answer my 101 questions."
• "Adam the manager was so helpful and made everything easy for me."

Cons:

• "No one picks up the phone ever."
• "The staff are dismissive."
• "Reception staff can sometimes be too busy chatting to notice you."
• "Customer service is not the best, slow to respond."
• "Most staff are lovely but a few bad apples."
• "Instructors sometimes don't show up for classes without prior notice."
• "The personal training is hit and miss."

Classes & Programs

Pros:

• "The range of classes is excellent."
• "Love the yoga classes here, some of the best I've been to in London."
• "Wide variety of classes, always something to do."
• "Combat conditioning classes are intense and well planned out."
• "The cycling classes are high energy and the highlight of my week."
• "Great selection of classes at convenient times."
• "Classes are fantastic and there’s such a wide range to choose from."
• "The studios are sound-proof so no noise comes from or goes to the gym area."

Cons:

• "Booking a class is like the hunger games, you have to book a week in advance and even then you’re not guaranteed a spot."
• "Classes are overcrowded."
• "Not enough classes in the evening."
• "Popular classes get booked up quickly and you end up on a waiting list."
• "Yoga classes are always full, and it's hard to enjoy the experience."
• "Classes fill up so fast it's often hard to get into the ones you want."
• "The classes are good but the booking system is a nightmare."
• "There needs to be a better system for no-shows because it's not fair on others."
• "Too many people in the classes and the studio rooms are too small for the number of people."