KFC Nottingham - Clifton Lane Reviews Summary

Customer Service

Pros:

• "Really polite, friendly and professional staff. Thank you for a delicious hot meal!"
• "The manager was apologetic and gave me a refund, he let me keep the food and gave me my original order."
• "Staff were polite in what little contact we had."
• "Very well done to all of you guys!!"
• "The Team Members are amazingly friendly and The management is Amazing."
• "Staff are friendly."
• "Lovely staff, good service and would stop off here again."

Cons:

• "The service is often lacklustre, cashiers are usually friendly but everyone else seems like they would rather be somewhere else."
• "The staff don't seem to know anything about basic communication."
• "Very very rude staff younger generation they don’t care all they go in to work for time pass they don’t care about the food the customers."
• "Staff in front were drowning, they had no help or leadership."
• "young staff clearly not trained in customer service."
• "staff have no customer service."
• "The staff are soo slow to serve, to cook. They just don't seem to care."

Cleanliness

Pros:

• "It seemed clean."
• "The gents loos were clean."
• "Food Hygiene: ⭐⭐⭐⭐ - Hygiene is good."

Cons:

• "That was the slowest fast service I have experienced. The bins at the entrance were overflowing, tables and chairs were dirty with food and tissues on them."
• "Tables outside very dirty as well."
• "Whilst waiting at the collection point of the drive through I noticed the floor behind the counter was filthy."
• "Last time I bought food from here I needed the loo. I have never seen such filthy toilets in my life!"
• "overall the place is usually unhygienic."
• "Honestly the dirtiest KFC I have ever been to. Toilets clearly hadn't been cleaned for ages."
• "The place needs a good sweep in the kitchen area."

Food Quality

Pros:

• "Food was freshly cooked and warm - one of the better KFC’s I have been to!"
• "This offers plenty as a meal, and some may think it is small, but when you think of portion sizes, this is enough and fills when in need of a treat."
• "I ordered the festive box meal deal and it was delicious! Hash-brown and cranberry sauce in the burger is weird but works so well."
• "Chicken was fresh and crispy. All piping hot and I'm now happy."
• "The chicken is not bad, the popcorn chicken is still the best."
• "Friendly staff. Great tasty chicken."
• "What an amazing shop! I am really impressed with quick service of this store and with the quality of the food."

Cons:

• "The food is expensive yet the customer service and food quality lacks heavily."
• "Food like food=KFC, well not healthy but with good price."
• "Food is horrible! This branch should not be open it’s an embarrassment to the kfc name."
• "Hot wings were hard like rubber, wasn't up to the standard I expected."
• "Absolutely disgusting food, could not eat the burgers as they were covered in sauce, staff could not care less."
• "food is often cold and sometimes looks malformed (tiny fillets ect...)."
• "Got the bucket home chicken was not great."

Order Accuracy

Pros:

• "The bag arrived saying 'checked and sealed'."
• "We didn't have to wait too long for our food, it was what we ordered."

Cons:

• "Can’t even count how many times I’ve ordered and been missing an item or a meal altogether..."
• "Food delivered with NO CHICKEN !!!"
• "Just got home from KFC drive thro and checked box meals they gave us 6 spoons but didn't put chicken piece in one of the boxes."
• "This is the worst KFC I have ever used, and it isn't just a one of. They consistently get the orders wrong and keep you waiting ages."
• "They never have krushems, they never have gravy, they always miss food from your order."
• "Then on arriving home the order was substantially wrong."
• "Check your order before you leave as I have never received a correct order."

Service Speed

Pros:

• "Very rare I give a chain a 5 star unless they really impress me but food was served really quick and lady was polite on the drive thru!"
• "The order was placed at a screen and brought to our table with no delay!"

Cons:

• "Slow. Serves drive thru and self served people first instead of people queueing up for the till."
• "That was the slowest fast service I have experienced."
• "The drive through queue was very long."
• "Waited 15 minutes (not informed of the length of wait, no receipt of purchase provided) for a 3 strips meal, corn and beans."
• "It takes an hour to get your food and once you get the food it is not even correct."
• "Waited 50 mins for food in drive through on Saturday 11th March."
• "Absolutely shocking! We sat stuck in the drive thru nearly a half hour!!!"