Velocity Trampoline Park Reviews Summary

Category: Children's amusement center

Address: Wheatlea Industrial Estate, Caxton Cl, Wigan WN3 6XU, United Kingdom

Phone: +441942410781

Rating: 4.4
based on 126 reviews.

Value for Money

Pros:

  • "Paid £28 for 2 children for an hour on the climbing walls and an hour on the trampoline....both through my enjoyed it and we believed it was value for money!"
  • "The wife especially likes it because there are Joxytales classes for the little one here and they can come and play afterwards without paying extra. BARGAIN!"
  • "Fab time! Amazing and great value £18 for climbing and trampoline."
  • "Great and affordable for a day out with the kids, letting them get fit, enjoying time with friends and burning some of that energy off."
  • "Great Value and perfect for a family afternoon out to tire the children out."
  • "Not cheap with 3 Grandchildren but you pay for what you get."

Cons:

  • "This place is way too expensive."
  • "It's OK as a one-off treat for kids but you do need to save up before going especially with a family of 4 or more."
  • "Food/drinks too expensive."
  • "Cost of slushies at over £7.00 for two on the second hottest day of the year unfortunately left a very bitter taste."
  • "Very expensive. 2 Grandparents took 3 kids (15, 12 & 4) we had some lunch first, the cost for food and 3 kids to enjoy 90 mins trampolining was almost £100."
  • "It's a bit pricey for what it is, their overheads can't be that much food wages and electricity the trampolines aren't going anywhere there's no need to charge so much for just 1 hours jumping."
  • "Fairly expensive at £9pp to just use the trampolines."

Staff and Service

Pros:

  • "The thing that really stood out was the staff's brilliant attitude. They are all so friendly and engaging with the children."
  • "Place seemed well run with plenty of staff watching for child safety and keeping the place clean and tidy."
  • "The whole experience was made better by the staff."
  • "Both Wigan and Widnes staff were outstanding. Interactive with not only children but adults too."
  • "The staff were extremely friendly, helpful and went above and beyond with my son who has Autism."
  • "Friendly staff, particularly Emma who was running around with the children in the party and making sure they all had a great time."
  • "All the staff were really attentive and also friendly. Especially Claire who went above and beyond!"

Cons:

  • "No STAFF INTERESTED, JUST CHATTING ALL THE TIME, NO ATTENTION TO COSTUMERS AT ALL."
  • "Parks run by kids with bad attitudes, they’re constantly messing about with one another."
  • "The party host was appalling wasn't in the room hardly had a face like a slapped bottom as though she didn't want to be there."
  • "Staff aren't very helpful or friendly."
  • "Quite disappointed in the staff, staff are rude to adults and the children."
  • "Needing more seating, and 4 members of the staff was to busy chatting to each other and playing with their hair to be watching the safety of children."
  • "All the staff seem to be teenagers or very young and most don't seem to know what they are doing."

Cleanliness and Maintenance

Pros:

  • "Really big and clean trampoline park with lovely staff."
  • "Place was reasonably clean and plenty of seating."
  • "Clean surroundings and reasonably priced menu of food & drink."
  • "Excellent service all round with very clean standards."

Cons:

  • "Housekeeping visibly poor under/behind the trampolines etc. Combustibles amongst the debris which is concerning also."
  • "Place needs a good clean."
  • "The place is minging with tables not being cleaned."
  • "Not for the first time the visit was marred by the disgusting state of the toilets."
  • "The tables were disgusting but the toilets were the worst.... It actually smelt like a farm inside the ladies!!"
  • "The toilet facilities including disabled toilet/changing room are diabolical in relation to cleanliness."
  • "Disappointing, very dirty. Unfriendly and ruthless staff."

Facilities and Activities

Pros:

  • "Loads to do inside from trampolining, bouncy slides to climbing walls."
  • "A great place to take the kids, a bit more expensive than other local trampoline venues, but it is larger with more facilities."
  • "Great place but need more staff trained to do clip and climb."
  • "Plenty on offer on the Trampoline park with pugil area, dodgeball etc."
  • "The climbing here is unique and kids and adults can dive straight in with no experience after a short info session as staff are on hand to supervise."
  • "It’s a great place to take the kids, with a clip n climb, a soft play area and a huge amount of trampolines."
  • "Great facilities."

Cons:

  • "Even the soft play area is at extra cost now."
  • "The matt's in between the trampolines are way too hard and the trampolines surface area way to small."
  • "Several near misses as (despite rule about not running) over-enthusiastic dads & lads charged past little ones, or leapt into pits."
  • "Service was terrible ordered a cheese and onion toastie and it took over half an hour for a sandwich to come."
  • "There is no safety for the kids coming and going in and out off this place with adults they knew or more worrying didn't know."
  • "SEVERAL ACCIDENTS WAITING TO HAPPEN."
  • "The safety briefing is a joke (Kids don't pay attention, staff don't stick around)."

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